Electronic Hook Switches

Key features and functions

Electronic hook switches and mechanical handset lifters are accessories designed to make call management easier with certain wireless telephone headsets. An EHS system, short for Electronic Hook Switch, electronically transmits call answering and ending commands between a compatible business phone and headset base station. This can eliminate the need to operate the telephone handset directly when answering or ending calls. A mechanical handset lifter works differently: a motorised device physically lifts and replaces the telephone handset in response to commands from the headset. These two solutions are suited to different telephone configurations. Some telephones have an interface that supports an EHS cable, while others require a mechanical system.

How to choose the right product

• OK Identify your telephone: check the brand and exact model number to determine which remote call answering systems are compatible.
• OK Check your wireless headset: review the headset and base station models to identify supported EHS or mechanical accessories.
• OK Determine the type of system required: choose an EHS cable where your setup supports it, or a mechanical handset lifter if that solution is compatible.
• OK Check the connection interfaces: verify the available ports on the telephone and headset base station before selecting a cable.
• OK Review the available features: make sure the accessory supports the call answering and ending controls you need.
• OK Check the handset design: for a mechanical handset lifter, make sure the telephone's shape allows the device to be installed.

Uses across professional sectors

EHS systems and mechanical handset lifters are useful in workplaces where employees use wireless headsets with desk phones. In contact centres and customer service departments, they allow agents to answer calls from their compatible headsets, even when they are away from their telephone. In offices and administrative departments, these accessories make it easier to manage calls while moving around near the workstation. Sales teams and reception staff can also benefit from remote call answering when their telephone setup supports it.

Why choose Onedirect?

Onedirect offers a selection of EHS cables and mechanical handset lifters to complement your business telephone systems. You can search for an accessory based on your telephone's brand, your wireless headset model and the call management features you need. Whether you require an Electronic Hook Switch system or a mechanical handset lifter, our specialists can help you identify a compatible solution for managing calls remotely.

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