Headsets

Simplify your day-to-day calls: opt for a telephone headset!

What are the benefits of using a phone headset?

As the name suggests, a telephone headset can be used to make calls, but that is not all: with a phone headset, you can listen to music, watch videos and webinars on the internet, or even participate in video conferences. You can connect it to the communication device of your choice, such your landline, mobile, PC/Mac, or tablet. It will always be a useful investment, particularly for the workplace. It offers greater freedom and flexibility to its users, who will no longer need to keep their phone in their hand at all times, which is a significant benefit when you are making many calls throughout the day. As it is practical and lightweight, you will soon forget that you are wearing a headset and it will transform your day-to-day work, whether you work in a business, at home or on the go.

Alongside being ultra-convenient, the headset offers many other benefits. Here are just a few:

• Hands-free calls: your hands will now be free so you can take notes by hand or by using your computer, search through folders or even make yourself a coffee if you wish during calls.
• Less discomfort: many phone users tend to acquire the habit of putting phone between their shoulder and ear when a conversation goes on for longer than expected or when they need to be able to write. This position can lead to twisting of the spine, which is dangerous in the long-term. With the phone headset, you will be able to sit or stand normally and avoid risking any problems with posture or back pain.
• Unbeatable sound, even in noisy environments: however noisy your workplace is, you and your caller will be able to enjoy the best possible sound quality. Have you ever been forced to take a phone call in an office where there is considerable background noise? It is almost impossible to grasp all of the details of what your caller is saying and you end up having to ask them to repeat themselves. With headphones, you no longer have to worry about this problem: you are isolated from the outside world in order to help you focus on your conversation. But what about the person at the end of the phone? Will they still be able to hear your colleagues’ conversations? Absolutely not, the caller will only hear your voice, thanks to the telephone headset having a noise-cancelling microphone which will suppress background noise.
• Hearing protection: most of our headsets are equipped with a system of hearing protection to guard against noise peaks. Noise peaks refer to the unwanted and unexpected noises which can occur at any time during a conversation. This phenomenon is particularly common in call centres, and it may threaten the health and hearing of its workers, leading to problems with hearing and stress. With the headset, you are protected in all circumstances.

How should you choose the right telephone headset for you?

There are three major considerations to take into account when choosing your future headset:

• Your working patterns: would a wired or a wireless phone headset be best suited to your working patterns? If you spend most of your day at your desk, the wired headset is perfect for you. As it is plug and play, you simply have to plug it in and it can be used in a flash, without prior configuration. For this reason, the wired model is particularly suitable for workers who are constantly on the go as they will need to be able to easily plug in their headphones to their smartphone or PC. It is compact and can easily be carried everywhere as it does not have a base and therefore does not require recharging. However, if you require more mobility as you need to be able to move around at work, it is better to opt for a wireless model. Wireless models will offer a range of up to 300m coverage (50m on average when indoors) and long-lasting battery life so you can make uninterrupted calls throughout the day.
• Your sound environment: is a mono or duo headset a better fit for you? In a quiet office, a mono phone headset with one headphone allows you to stay alert to surroundings between calls, without having to take off your headset. As it is particularly lightweight, you can keep it on throughout the day without feeling uncomfortable. Some models also offer different wearing styles, such as the ear hook: the headset is worn like an earpiece, making it even lighter and more discreet, which is perfect if you are in contact with customers. However, if you work in a noisy environment, a model with two headphones isolates you from background noise more effectively. Choose a duo phone headset for minimised disruption and improved concentration!
• The communication device(s) you use: what is the best way for you to connect your device(s)? There are different connection options available for telephone headsets: an RJ connection for a landline, a USB connection for a computer, a 3.5mm jack or Bluetooth for mobile, etc. It is up to you to choose the right type of connection based on the device(s) you use. If you are used to communicating from multiple devices, multi-point headsets may be the best option for you. These connect to 2 or 3 different devices at the same time, such as your smartphone and your PC, for example. When one of these rings, you can take the call instantly using the control keys on the headset, without requiring any effort on your part.