Simplify your day-to-day calls: opt for a headset!
What are the benefits of using a headset?
As the name suggests, a headset can be used to make calls, but that is not all: with a headset, you can listen to music, watch videos and webinars, participate in video conferences or even use it for PC gaming. Many brands offer multiple connection types. Some headsets will connect to everything i.e. Bluetooth, Landlines, PC either wirelessly or via a connection cable and others will be able to connect to different combinations of devices. No matter what you need to connect to, there will be an option for your budget.
Alongside being ultra-convenient, a headset offers many other benefits. Here are just a few:
- Hands-free calls: your hands will now be free you can use your PC freely and be able to walk around your home or office while on a call. DECT Headsets will give you a realistic range of up to 50 meters indoors whereas Bluetooth will give you up to 10 meters.
- Less discomfort: many phone users tend to acquire the habit of putting the phone between their shoulder and ear when a conversation goes on for longer than expected or when they need to be able to write. This position can lead to twisting of the spine, which is dangerous in the long-term. With a headset, you will be able to sit or stand normally and avoid risking any problems with posture or back pain.
- However noisy your workplace is, you and your caller will be able to enjoy the best possible sound quality. Have you ever been forced to take a phone call in an office where there is considerable background noise? It is almost impossible to grasp all of the details of what your caller is saying and you end up having to ask them to repeat themselves. With the correct headset, you no longer have to worry about this problem.
- Hearing protection: most of our headsets are equipped with a system of hearing protection to guard against noise peaks. Noise peaks refer to the unwanted and unexpected noises which can occur at any time during a conversation. This phenomenon is particularly common in call centres, and it may threaten the hearing of its workers, leading to problems with hearing and stress. With a headset, you are protected in all circumstances.
How should you choose the right headset for you?
There are three major considerations to take into account when choosing your future headset:
- Mobility: Depending on your job you may be at your desk all day with no need to take calls on the go, for this reason a wired headset would be a good option. These can be quickly disconnected from the phone via a QD (Quick Disconnect) Cable and stored in an employees Drawer or locker to avoid being misplaced. Wireless headsets are also an option as some people simply do not like wires trailing all over the desk however we have found wireless headsets to be used at an executive level or by people who are on the move.
- Noise levels: If you are in a quiet environment be it your office or at home, a Mono (Single sided) Headset would be a good option they are less expensive and still feature a noise cancelling microphone and the same quality audio as their dual-sided counterparts. If you are in a noisy environment however, such as a Call Center, a busy Sales floor or even a construction office, a Duo (Both ears covered) Headset would be a great choice. All again have Noise cancelling microphones and with both ears covered you can hear the caller with crystal clear audio delivery.
- Your connections: How do you take your calls? Some offices will use deskphones exclusively and others may use a PC. If you work on the go you may simply use a mobile phone or a combination of the three. Either way there will be a headset to fit your needs. Price points differ and you will typically find that headsets with more connections are more expensive so, if you are on a budget consider what you use most frequently.
