What are the delivery charges?
Free Standard delivery (may take up to 5 working days) is available to all mainland UK destinations on orders over £150. Onedirect charges £4.99 if the order is under £150. We also offer priority delivery which can take up to 3 working days for a charge of £6.99. And if you are looking for Express delivery, the charge is £9.99 and can take up to 2 working days. Orders placed by 1pm will be delivered within 48 hours, with the exception of the Isle of Man. For larger, heavier orders, additional charges may apply. In such cases, we will contact you in advance. Find out more about delivery times
Do you make deliveries throughout Europe?
Onedirect delivers to all European countries. A supplementary charge for this service will be added to the delivery fees. For more information contact our sales team on 0333 123 3050.
When will I receive my order?
At Onedirect 96% of orders are dispatched the same day! If you opt for our standard delivery service, you will receive your order within 5 working days and if you choose our express service you will get your good within 48 hours (unless there is an incident with the transport or shortage of stock). Express delivery is available for the following cities and their immediate surroundings: London, Manchester, Birmingham, Belfast, Edinburgh and Glasgow. We work with Chronopost and DPD to ensure the best service in the shortest time possible. Find out more about delivery times.
How can I track my order?
Onedirect will send you an email when the package is in the hands of the transport company. You can also check the status of your order on your personal account page - a link will take you to the transport company's website, where you can track your order.
What checks should I make during the delivery?
Please check the package while the delivery person is still present to ensure that the products have not been damaged during the delivery. In the event that a product is damaged, repack the package and call us so that we can take the appropriate steps. Onedirect recommends you keep all original packaging as they are necessary in case of returning a product.
“Satisfied or your money back” - but how do I return a product?
Onedirect gives you 14 days to return a product if it is unwanted and 30 days if the product is faulty or damanged. To return a product you must contact our sales team on 0333 123 3050. We will send you a returns reference number by email, then you can return the product to us. All products must be returned in a perfect state with their original packaging in order to receive a refund or an exchange. For security, purposes we request that you send your order by registered mail, marking the return reference number clearly on the outside of the package. Find out more.
What covers the "Total Protection Warranty"?
If you have contracted the Total Protection Warranty at checkout, you will be eligible for the following conditions:
GET YOUR RETURN PERIOD EXTENDED TO 30 DAYS - Simply call us and we will organize the return of any article that does not suit you or is not functional (according to terms and conditions of sale). We will replace or refund upon receipt of the product (any shipping costs incurred will be at our cost).
GET INSURED AGAINST ANY DAMAGE - Get an extra 7 days after delivery to report any damaged product during shipping. Simply call us and we will organize the return of your article(s). We will replace it or refund it as soon as it is received. Simply call us and we will organize the return of any article that does not suit you or is not functional (according to terms and conditions of sale).
The “Total Protection Warranty”, shown in the invoice, represents an amount of 3.5% of the total amount of your order, with a minimum of £3.95 and a maximum of £35 for orders up to £1000. For orders more than £1000, a fixed cost of £35 (ex. VAT) will be added to your cart. Please note that the Total Protection Warranty stated above apply only to orders for mainland UK. If you do not want to benefit from this insurance, you must uncheck this box. In this case, any return will be at your expense.