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Low price guarantee

Price Match Promise*
Best price guarantee


Best Price Guaranteed – Our Price Promise

Low price guarantee
  • We know that value for money is a priority for today’s businesses, so we make every effort to ensure that we provide it. Our team carry out benchmark analysis every week to ensure that we can present the most competitive pricing model to our customers. There are no hidden charges when you order with Onedirect. All prices are quoted without VAT in our catalogue and when you place an order, the full price including VAT will be shown in your Shopping Cart.
    Best Price Guaranteed – Our Price Promise. If you find a cheaper price for an item that is the same as one of our products in any other current business on the UK mainland, we will do our best to match the price if we can, subject to conditions* below.

    Onedirect guarantees:
  • Price match promise
  • Competitive pricing
  • No hidden charges
  • VAT added at checkout


*What requirements must be met to have a price matched:
  • Only items ordered for delivery within the UK mainland are eligible for a price match.
  • The competitor’s product must be identical to that offered by Onedirect (e.g., same manufacturer´s reference, same specifications etc.)
  • The competitors price must not include delivery.
  • The competitor’s product must be in stock at the time of the price matching.
  • The competitor’s price must include VAT, or, if not we will add VAT at the applicable rate to the offer price to create a price inclusive of VAT which is comparable to our prices.
  • The competitor’s price must be verifiable at the time of the price matching, and cannot include any volume, personal or membership discounts. We cannot match multi-item promotional offers like “buy one get one free” or bulk buying discounts
  • The competitor must be based in the UK and produce a current business to business mail order catalogue e.g., no auction or marketplace sites such as ebay or Amazon resellers
  • The competitor cannot be a public sector buying organization and cannot be selling under cost.
  • No other promotional offers can be used with a product which is price matched. In other words, discount vouchers or other promotional codes cannot be applied to price matched products to receive a further discount.
  • We cannot retroactively price match after the product has been ordered.
  • A minimum price match starting at £100 per unit applies.
  • We reserve the right to terminate or amend the terms of Our Price Promise at any time by posting notice of such termination or alteration on our website.
  • Price match is not applicable on refurbished products.

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