RETURN REQUEST INSTRUCTIONS
You have 14 calendar days from the date of delivery to inform us and request a return. In case you purchased the "Total Protection Warranty", this period is extended to 30 calendar days.
How do I return a product?
Request a Returns Number
Fill out the form below to request a Return Number
Pack the product(s) in a securely closed box
Pack the product back in it´s original packaging and place it inside a secure box
Label the box with the Return Number
Write down the Return Number on the outside of the box
Send the box to our return address!
Products must be returned by registered mail or by a transport company with a tracking service.
Return Terms and Conditions
- You can request to return a product within 14 calendar days of receiving your order in case you change your mind and within 30 calendar days if the goods are faulty or damaged
- Products must be returned by registered mail or by your usual transport company, with a delivery tracking service. Please note that Onedirect is not responsible for any costs incurred in returning products to us.
- Onedirect must receive the unwanted product within 14 calendar days of you receiving the Return Reference Number
- Once we receive the product and it has been checked thoroughly, a member of our sales team will process your exchange or refund. Refunds, credit notes or exchanges can only be issued if the goods are received in their original state, including packing. So please unbox and re-box all products with care.
- Refunds, credit notes or exchanges will be issued within 14 calendar days of us receiving returned products.
- Note: Onedirect is not responsible for any costs incurred in returning products to us.
once you have your returns number, make sure that the product you want to return is in its original packaging with all the parts and accessories intact.
For clients that have contracted the "Total Protection Warranty"
If you have contracted the Total Protection Warranty at checkout, you will be eligible for the following conditions:
- Get your return period extended to 30 days
- Simply call us and we will organize the return of any article that does not suit you or is not functional (according to terms and conditions of sale). We will replace or refund upon receipt of the product (any shipping costs incurred will be at our cost).
- Get insured against any damage
- Get an extra 7 days after delivery to report any damaged product during shipping. We will replace it or refund it as soon as it is received. Simply call us and we will organize the return of any article that does not suit you or is not functional (according to terms and conditions of sale).
The “Total Protection Warranty”, shown in the invoice, represents an amount of 3.5% of the total amount of your order, with a minimum of £3.95 and a maximum of £35 for orders up to £1000. For orders more than £1000, a fixed cost of £35 (ex. VAT) will be added to your cart. Please note that the Total Protection Warranty stated above apply only to orders for mainland UK. If you do not want to benefit from this insurance, you must uncheck this box. In this case, any return will be at your expense.