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TOP 10 – CALL CENTRE HEADSETS OF 2026
Choosing your ideal headset effectively is becoming increasingly challenging with the enormous range of headset and features available. We have compiled a list of the top 10 headsets for call centres in 2026, with a strong focus on reliability, comfort and noise reduction.
Our winning trio
Number 1
Better acoustic isolation: synthetic leather earcups
Rechargeable battery in 90 minutes
Extended range: up to 150m wireless
Number 2
Plantronics EncorePro HW520 Noise Canceling
4.5 of 15 Reviews
IN STOCK
Lightweight and ergonomic resistant
QD connectivity for Desk phones
Adapted to intensive users
Number 3
Long range: up to 150 metres
For phone and PC: DECT + USB-C
Compatible with most desk phones and softphones
Our complete ranking:
Best wireless range for intensive calls
Discover the Jabra Engage 65 SE Duo: the ultimate companion for your professional communications! With this DECT headset, you get all the freedom of movement you desire on your landline (up to 150m range)! Thanks to its 2 noise-cancelling microphones, ambient sounds are eliminated, even in the noisiest environments. The enhanced speakers and smart volume control ensure unmatched call clarity at all times.
Features
Acoustic protection:
-
Corded or cordless:
Volume control:
Weight:
Pros
Better acoustic isolation: synthetic leather earcups
Rechargeable battery in 90 minutes
Extended range: up to 150m wireless
Cons
No Bluetooth connection
Best wired noise-cancelling headset
The Plantronics EncorePro 520 is a duo-corded headset ideal for those who need to be available all day, every day. The next-generation noise-canceling microphone features enhanced echo and background noise cancellation for a better caller experience. To ensure perfect microphone positioning, the EncorePro 520 users can feel and hear the ratchet clicks, when moving their microphone boom, alerting them to the proper positioning for optimum voice detection. The Quick Disconnect feature allows you to conveniently and quickly walk away from your desk, as well as make it compatible with all USB and desk phone audio processors in addition to direct connect cables. By Sector
Retail
Transportation & logistics
Public administrations
Features
Acoustic protection: Yes
For Desk phones
Corded
No volume control
74g
Pros
Lightweight and ergonomic resistant
QD connectivity for Desk phones
Adapted to intensive users
Cons
Without mute key
No volume control
No volume control
Best wireless headset for call centre agents on the move
Here’s the UK English translation: Thanks to its lightweight design and comfort, the Cleyver DECT2 USB mono is ideal for people who wear a headset daily. The earpiece applies only gentle pressure on the ear, preventing any potential irritation during extended use. The headset features wideband audio, ensuring excellent sound quality for clear conversations. With its two connection options (DECT + USB-C), it’s compatible with most desk phones and PCs, offering versatile use! By Sector
Hotels and restaurants
Public administrations
Corporate and Office
Health and social action
Features
Acoustic protection: Yes
For Desk phones, For PC
Wireless
On headset volume control
Weight:
Pros
Long range: up to 150 metres
For phone and PC: DECT + USB-C
Compatible with most desk phones and softphones
Best durability for intensive use
The EPOS Impact SC660, designed for intensive use, is equipped with two synthetic leather earcups that provide excellent sound insulation, ensuring you stay focused on the ongoing conversation. The ultra-noise-canceling microphone clearly transmits your words while reducing background noise, so no distractions interfere with your voice. Bonus: ActiveGard technology protects your hearing from sound spikes that can occur during a call. By Sector
Transportation & logistics
Public administrations
Corporate and Office
Features
Acoustic protection:
For Desk phones
Corded
Volume control:
Weight:
Pros
High-quality audio
Robust: impressive durability
Ultra-effective noise-canceling microphone
Cons
QD: requires a cable for use
Best multi-device headset for call center agents
Much more than just a pair of wireless headphones, the Impact SDW5066 model is a true guarantee of reliability, even in noisy environments. Its extra-wide band, dual noise-reducing microphones, and voice detection technology make it nearly the perfect headset! Its biggest advantage is its triple connectivity: RJ + USB + Bluetooth. This allows you to use it with absolutely ALL your devices: desk phones, PCs, Macs, smartphones, tablets… By Sector
Retail
Transportation & logistics
Features
ActiveGard™ Acoustic Protection
For Desk phones, For Mobiles, For PC
Wireless
On base volume control
138g
Pros
Triple connectivity: desk phone / PC / mobile
Conference mode: 4 headsets paired to one base
Fast charging: 50% in just 30 minutes
Cons
No ANC (Active Noise Cancellation)
Best for sales or support teams
The Plantronics Savi 8220-MS is a wireless headset that lets you connect to your PC, mobile, and desk phone. It’s designed for comfort, with soft ear pads and a lightweight feel, making it great for long conversations. The headset reduces background noise and has up to 13 hours of talk time. You can even add other headsets for group calls. It’s perfect for busy work environments and easy to use. By Sector
Manufacturing
Construction
Retail
Transportation & logistics
Public administrations
Health and social action
Features
Acoustic protection: Yes
For Desk phones, For Mobiles, For PC
Wireless
On headset volume control
160g
Pros
Triple Connectivity: Seamlessly switch between PC, mobile, and desk phone with RJ, USB, and Bluetooth connections.
Comfortable Design: A large leather ear pads and a lightweight design.
Extended Talk Time: Offers up to 13 hours of talk time, with more than 50 hours of standby,
Cons
Battery Management: Users must manage battery life to ensure it lasts through long days.
Too Advanced for Some: Its features might be excessive for casual users.
Best compact headset for desk-based agents
Wireless headset for office phones. The Sennheiser brand is known for the sound quality of its microphones and headsets. The EPOS IMPACT D10 Phone features an entirely new, more modern, and streamlined design that allows it to easily integrate into a professional environment. This is a wireless headset for desk phones with three different wearing styles. High-definition audio and the Sennheiser noise-canceling microphone perfectly reduce ambient noise: your conversation partner hears only your voice. These headsets provide wideband sound that optimizes voice quality for a very natural conversation. Additionally, the headset protects you from acoustic shocks thanks to its ActiveGard technology, which complies with noise regulations in the workplace by automatically limiting noise to 85dB.
Features
ActiveGard
For Desk phones
Wireless
On headset volume control
55g
Pros
Wireless with long range
Very good sound quality
Great headset brand
Cons
Compatible only with desk phones
Best wired headset with HD audio
The Jabra BIZ 2400 II Duo Corded Headset provides the very best in sound quality, acoustic protection, comfort, and durability, whilst retaining all of the great features of its predecessor. This headset is around 40% lighter than the majority of its competitors. HD voice enhances the clarity of your calls; a noise-canceling microphone reduces unwanted background noise and neodymium speakers provide the sound quality to best understand the needs of your clients. PeakStop™ technology gives you acoustic protection by removing loud harmful sounds before they reach your ears. By Sector
Construction
Transportation & logistics
Hotels and restaurants
Public administrations
Education
Features
User sound protection PeakStopTM
For Desk phones
Corded
Volume control:
70 gr
Pros
360° rotatable microphone boom
Breath-resistant microphone with noise cancelation
Surgical steel for maximum stability
Cons
No control management on the cable
Corded headset : limited mobility
Best value for money
The Cleyver HC40 headset is compatible with most phones on the market by connecting it with a QD/RJ cable. The monaural version allows you to stay aware of your surroundings during phone conversations. This device ensures acoustic protection and high-definition sound quality. It features a noise-canceling microphone with a rotatable and adjustable boom that filters out disruptive background noise. Known for its durability and comfort, it offers great value for money. This headset is perfect for offices and call centers. By Sector
Retail
Public administrations
Corporate and Office
Features
Acoustic protection:
For Desk phones
Corded
Volume control:
Weight:
Pros
Compatible with various types of cables
Rotatable microphone boom
Cons
No mute on the cable
Requires additional connection cable
Best entry-level headset for desk phones
It is the successor to the YHS33: discover the Yealink YHS34! In its monaural version, this wired headset comes with a connection cable. In short, you can easily connect it to any of your Yealink office phones or any other device with an RJ9 port. Ultra-lightweight and very easy to use, it is the ideal companion for quick and efficient communication in office environments. By Sector
Public administrations
Education
Corporate and Office
Features
Acoustic protection: Si
For Desk phones
Corded
No volume control
50 g
Pros
Very lightweight in use
Yealink phone connection cable included
Cons
Unidirectional noise reduction (not omnidirectional)
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | |
| Acoustic protection | - | - | ActiveGard™ Acoustic Protection | ActiveGard | User sound protection PeakStopTM | - | ||||
| Compatibility | - | For Desk phones | For Desk phones, For PC | For Desk phones | For Desk phones, For Mobiles, For PC | For Desk phones, For Mobiles, For PC | For Desk phones | For Desk phones | For Desk phones | For Desk phones |
| Corded or cordless | - | Corded | Wireless | Corded | Wireless | Wireless | Wireless | Corded | Corded | Corded |
| Ear cushions | - | With foam ear cushions | With leatherette Ear cushions | With leatherette Ear cushions | With leatherette Ear cushions | With leatherette Ear cushions | With leatherette Ear cushions | With leatherette Ear cushions | With leatherette Ear cushions | With leatherette Ear cushions |
| Mono/duo | - | Duo headsets | Mono headsets | Duo headsets | Duo headsets | Duo headsets | Mono headsets | Duo headsets | Mono headsets | Duo headsets |
| Range | - | - | 150m | - | 180m (Line of sight) | 180 | 55 - 180 metres | - | - | - |
| Standby time / Talk time | - | - | 36h / 8h | - | 44 H / 14 H | 50 h / 13 h | 100 heures / 12 heures | - | - | - |
| Wearing style | - | Headband | Headband | Headband | Headband | Headband | Headband | Headband | Headband | Headband |
| Weight | - | 74g | - | - | 138g | 160g | 55g | 70 gr | - | 50 g |
QUESTIONS
What Headsets do call centres use?
Below are some of the headsets that call centres mostly use: Plantronics EncorePro 320 USB-A: The Plantronics EncorePRO 320 USB-A is an ideal call centre headset. It boasts crystal-clear sound quality, in-line call controls, and acoustic protection. The Encore Pro 300 USB-A uses Plantronics Manager Pro, which facilitates monitoring usage, managing your headset inventory, and maintaining your devices. Poly Voyager 4220 Office: The Voyager 4220 headset is a professional duo headset for all your devices. It comes with crystal clear sound quality, and an intuitive secret mode. The headset features SoundGuard technology to eliminate sound interferences and a call indicator light. Sennheiser SC635 USB-C: This is a premium, high-end, wired telephone headset designed for modern professionals. It connects to mobile devices or PCs using USB-C or a 3.5 mm jack. The headset is lightweight and robust and has an ActiveGard technology that eliminates noise peaks.
What are the best headsets for call centres?
The following are the best headphones for call centres: Cleyver ODHC65 USB – Twin Pack: These are the best headphones because they are comfortable, lightweight, have exceptional sound quality, and its headband allows safe use. It has a 2-year warranty and is compatible with all softphones, laptops, and desktops. These headphones also features a control box that facilitates call handling, volume management and mute function. Jabra Evolve2 85 UC: The Evolve 85 UC are wireless duo headphones ideal for concentrating and collaborating, with a charging base. It features a direct connection to mobile devices, 37 hours of talk-time in conversation, ten microphones, a retractable microphone boom and an optimal sound experience. Freemate DH037UB-GY: The Freemate DH037UB-GY is the best headset for your business because it allows seamless communication in any environment. It is compatible with Yealink and Grandstream phones, and has a great design with ultimate comfort. Also, it is a corded headset that is suitable for intensive use.
What is the best noise-cancelling headset for call centres?
Some of the best noise-cancelling headsets for call centres include: Sennheiser MB Pro 2: The MB Pro 2 is one of the best noise-cancelling headsets. It features a duo headset, an outstanding Sennheiser sound, and an ultra noise-cancelling microphone. The headset offers up to 15 hours of talk time, simultaneously connects to two Bluetooth devices, and has large leatherette ear pads Yealink YHS34 Mono: This mono headset has a QD connection and RJ cable. It has an ultralight design, a leatherette pad for intensive use, and is compatible with the entire range of Yealink IP Phones. The headset has wideband audio and a noise-cancelling microphone that filters out background noise and permits perfect voice transmission. Plantronics Savi 8220 Office: The Savi 8220 Office is a wireless binaural headset with triple connectivity such as RJ, USB, and Bluetooth, and comes with active noise cancellation technology. It has a comfortable design and a microphone with noise cancellation to give its users high quality, long-lasting use.
Can you use a gaming headset in a call centre?
Gaming headsets differ from call centre headsets. The technology in gaming headsets can be beneficial because they use a double earpiece headset design. They also allow making calls with zero noise interference, hence a perfect fit for zoom meetings. Gaming headsets with a standard of 3.5 mm audio connections can connect with Skype calls. The headphones can be used for Skype and can connect to your laptop microphone When choosing the best gaming headset for phone calls, consider getting one with the following features: Cushion material, wired or wireless, microphone, sound quality and the type of headset you want.
Which is the best headset with a mic?
Below are the best headsets with mics: Poly Voyager 4310 USB-A: This flexible, professional wireless headset combines flexibility and comfort. The Voyager 4310 comes with a built-in dual microphone for fluid voice transmission. It has a flexible boom which is adjustable to your liking and an Acoustic Fence Technology to eliminate background noise. T’ Nb HS-500 USB Headset: The USB T ‘Nb allows you to get the most of your natural sound and in High Definition. It has a foldable microphone boom and connects with most video calling platforms. EPOS ADAPT 135T USB-C II: This headset with a mic is modern and practical. The ADAPT 135T USB-C has a microphone and headset with noise limiters, and has microphone frequency ranges from 100 – 8000Hz.