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Call centre headsets
In fast-paced environments such as call centres, choosing the right headset has a direct impact on productivity, comfort and the quality of service provided to customers. Noise-cancelling microphones, advanced ergonomics, compatibility with unified communications platforms: discover how Onedirect can help you deploy an effective fleet of headsets for intensive use.
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8 good reasons to wear a headset in a call centre
Thanks to advanced audio reception technology, these headsets ensure clarity and efficiency, thereby minimising misunderstandings during calls.
Call centre headsets improve voice clarity, even in open-plan offices and busy contact centres.
Lightweight materials, adjustable headbands and ergonomic ear pads enhance everyday comfort, even with heavy use.
Hands-free mode optimises call handling: operators can enter information or access documents whilst on the phone.
Telephone headsets are available with USB, RJ, Bluetooth or DECT connectivity to work with landline phones, PCs or corporate VoIP systems.
They help to improve customer satisfaction and the quality of the service provided through clearer and more reliable communication.
HD audio and wearing comfort help to reduce fatigue and operational stress, promoting the long-term well-being of teams.
Designed for heavy-duty use, these helmets are made from durable materials and high-quality components, thereby reducing operating costs.Thousands of satisfied customers: why not you?
Our best-selling call centre headsets
Poly Blackwire 5220 Stereo USB-C + 3.5mm Plug + USB-C/A Adapter
- IconNoise reduction: noise-cancelling microphone + SoundGuard Digital technology to prevent sudden loud noises.
- IconSound quality: wideband audio with dynamic equalisation.
- IconComfort: adjustable headband, soft faux-leather ear pads and lightweight design.
- IconConnection: USB-C with USB-A adapter and 3.5 mm jack for PC/Mac and mobile devices.
- IconControls: built into the cable (volume, answer call, mute).
- IconCompatibility: UC, compatible with the main VoIP platforms.
Jabra Evolve2 30 SE USB-A MS Stereo
- IconNoise Reduction: double micro with advanced noise cancellation technology.
- IconSound Quality: HD audio optimized for Microsoft Teams.
- IconComfort: ergonomic headphones and lightweight adjustable headband.
- IconConnection: USB-A plug & play for PC and computer.
- IconControls: built into the cable for managing calls and volume.
- IconCompatibility: certified Microsoft Teams, compatible with the main UC platforms.
Plantronics EncorePro HW520 Noise Canceling
- IconNoise reduction: microphone with noise-cancelling technology.
- IconSound quality: wideband audio for clear communications.
- IconComfort: ultra-lightweight dual-design with adjustable headband.
- IconConnection: Quick Disconnect (QD) for professional landline phones.
- IconControls: management via standard or compatible adapter.
- IconCompatibility: certified Microsoft Teams, compatible with the main UC platforms.
EPOS IMPACT SC 660
- IconNoise Reduction: ultra noise-cancelling microphone with ActiveGard® technology.
- IconAudio Quality: HD Voice Clarity for maximum intelligibility.
- IconComfort: large ear cushions with premium padding and durable metal frame.
- IconConnection: available in USB version for PC and softphones.
- IconControls:management via standard or compatible adapter.
- IconCompatibility:certified Microsoft Teams, compatible with the main UC platforms.
Reliable alternatives for call centres
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Complete your workstation: PC monitors
A professional monitor improves the visibility of information and visual comfort, especially for managing tickets and VoIP platforms effectively.
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Complete your workstation: keyboards and mice
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Ref: HP4R009AAUK
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Ref: LOM235
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Complete your workstation: hubs & docks
USB hubs and docking stations make it easy to connect professional headsets, monitors and other peripherals, helping to keep your workspace tidier and more efficient.
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Workstation accessories
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Ref: NEODS70250SL1
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FAQ - Frequently Asked Questions
In call centres, employees must above all be able to rely on ergonomic headsets, sources of comfort even under intensive use. Two other key selection factors are: microphones with noise reduction for better voice intelligibility, as well as compatibility with the communication system used for simplified deployment.
It largely depends on the working environment and your personal preferences. In a call centre, for example, over-ear headphones provide better noise isolation and therefore help you to stay focused.
The choice depends on the job role. Wired headsets are ideal for fixed positions: they offer a stable connection, no need for charging, and are often more cost-effective. Wireless headsets provide more mobility. For intensive use in a call centre, wired headsets are generally preferred for their reliability.
Yes. Depending on the models, it is possible to connect to a landline phone, a computer or both simultaneously. This is particularly useful in call centres using both softphones and landline phones. To find out if a headset supports this function, check the specifications or contact us.
For intensive use, comfort is essential. It is recommended to choose a headset with an adjustable and lightweight frame, soft cushions (suede or foam) and an appropriate format (mono or stereo according to the environment).
Find out more about professional headsets
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