Jabra Engage 50 II + LINK USB-A UC Mono

Product description

Jabra Engage 50 II Link USB A UC Mono for Clearer Customer Conversations

The Jabra Engage 50 II Link USB-A UC Mono is a professional corded headset developed for contact centres and customer-facing teams. Its mono design keeps one ear free to maintain awareness of the surrounding workplace, while advanced microphone and audio technologies support clear conversations throughout the working day.

Three microphones for professional voice pickup

The headset incorporates a three-microphone system designed to capture the user's voice effectively while reducing unwanted sounds transmitted to the other end of the call. This helps agents communicate more clearly in busy offices and contact centre environments.

Its microphone boom can be positioned close to the mouth for consistent voice pickup, helping users maintain professional call quality during extended periods of customer interaction.

Engage+ guidance for contact centre teams

Compatibility with Jabra Engage+ adds real-time guidance designed to help users improve factors that influence the customer call experience. The software can provide feedback relating to elements such as background noise, microphone positioning, silence and interruptions.

This functionality can support agent coaching and call quality management, giving organisations additional insight into everyday headset use. Engage+ requires the appropriate software and compatible platform integration.

BalancedVoice for easier listening

Jabra BalancedVoice technology processes incoming speech to create a more balanced listening experience. Dynamic range compression brings quieter sections of a caller's voice forward while reducing louder sections, helping make conversations easier to follow during long working sessions.

Hearing protection for intensive headset use

For professionals who spend significant amounts of time on calls, the Engage 50 II incorporates Jabra SafeTone 2.0 and PeakStop 105 hearing protection technologies. These features are designed to help manage audio exposure and sudden sound peaks during everyday headset use.

USB-A Link controller with SmartRinger

The included Jabra Engage 50 II Link USB-A controller provides convenient access to call functions without relying entirely on computer controls. Users can manage calls, adjust volume and mute the microphone directly from the controller.

The Link also incorporates SmartRinger, providing an audible incoming-call alert even when the headset is not being worn. LED indicators provide visual information for functions including calls, mute and busy status.

Comfortable mono format for customer-facing teams

The mono wearing style allows users to remain aware of nearby colleagues and their surroundings while handling calls. This can be particularly useful for customer service teams where communication with colleagues remains important alongside telephone conversations.

A built-in busylight provides colleagues with a visual indication when the wearer is occupied, helping reduce unnecessary interruptions.

Use cases and compatibility

The Jabra Engage 50 II Link USB-A UC Mono is designed for contact centres, customer service departments, helpdesks and other high-call-volume professional environments. The USB-A connection makes it suitable for compatible computers, while the UC version supports leading Unified Communications and contact centre platforms. Jabra Engage+, Jabra Direct and Jabra Xpress can provide additional software, configuration and management functionality in compatible deployments.

Technical specifications: