Hi there, 

The BT Diverse Pro 7110 Single Cordless DECT Phone does not have answer machine capabilites, therefore voice messages cannot be left by callers. However, when a phone and square sign appears, this means a missed call is recieved. To remove the icon you need to view the missed calls, see 'View call details' below.

(see link below, page 9)

https://shop.bt.com/content/uni2/documentation/7b0j/bt_diverse_7110_plus_ug_[3].pdf

Thank you for your question!

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