0333 123 3050

Call us for expert advice
Monday to Friday, 8.30am-5.30pm

Call for expert advice


If you change your mind, you have 14 calendar days from the date of delivery to inform us and request a full refund. If the goods are damaged or faulty, you have 30 calendar days to inform us.

What happens if I change my mind?

  • Our aim is for you to be 100% satisfied with any purchases you make. So we make every effort to provide comprehensive information on every product so that you can make an informed decision.

    However, we understand that sometimes you simply change your mind. If you decide that you do not wish to keep your purchase, we will give you 14 calendar days from the date of receipt to inform us that you wish to return it. We will then send you a returns reference number - this reference number will be valid for 14 days.

    This is subject to the products and packaging being returned in their complete and original condition.

What happens if the goods are damaged or faulty?

  • If the goods you receive are faulty or develop a manufacturing defect within 30 calendar days of purchase, we will be happy to replace the goods or offer you a refund. All component parts of the product must be returned.

    All of our products (except for some accessories e.g. batteries) come with a manufacturer's warranty of at least one year. If the product that you have purchased develops a fault during that warranty period, we will arrange for it to be repaired. If it develops a fault outside the warranty period, we can provide you with a quote for its repair.

How do I return a product?


Request a Returns Reference Number

    • Call our sales team on 0333 123 3050 (local call rates apply)
    • Request a Returns Reference Number
- within 14 calendar days of receiving your order in case you change your mind
- within 30 calendar days if the goods are faulty or damaged

  • If you want to exchange the product for a different one, our team will be happy to help you find an alternative
conseil Onedirect
Important: once you have your returns number, make sure that the product you want to return is in its original packaging with all the parts and accessories intact.


Package the product(s) in a securely closed box

  • Put the product(s) in a secure box
  • Send them back to the address provided with the returns number clearly marked onto the packaging


Send the product you wish to return

  • Products must be returned by registered mail or by your usual transport company, with a delivery tracking service. Please note that Onedirect is not responsible for any costs incurred in returning products to us.
  • Onedirect must receive the unwanted product within 14 calendar days of you receiving the Return Reference Number
  • Once we receive the product and it has been checked thoroughly, a member of our sales team will process your exchange or refund. Refunds, credit notes or exchanges can only be issued if the goods are received in their original state, including packing. So please unbox and re-box all products with care.

    Refunds, credit notes or exchanges will be issued within 14 calendar days of receiving returned products.