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Frequently Asked Questions (FAQ)
Everything you need to know to use your visio solutions
Want to get the most out of your Jabra solutions? We've created this FAQ to provide simple, practical answers to your most frequently asked questions and to guide you through technical issues.
You will find tips for installing and using your devices, and you will also discover how to resolve technical problems that may arise.
Common questions about visio products
1
I want to equip a small room. Which camera should I choose?
In a small meeting space, we recommend opting for compact solutions that won't take up space. The PanaCast 20 has it all: 90° view, ambient noise reduction, etc. For audio, let the Speak2 40 and 2 55 provide uniform sound throughout the room.
2
My room has a capacity of 10 people, which Jabra camera should I choose?
In this configuration, the PanaCast 50is the ideal tool! With its wide field of vision and intelligent technologies, it perfectly covers every corner of the room! For audio, turn to the Speak2 75 speakerphone to enjoy optimal and, above all, homogeneous sound.
3
Do these products work with all video conferencing platforms?
Yes, Jabra solutions are compatible with popular software such as Microsoft Teams, Zoom, and Google Meet to simplify integration. However, some video tools are certified as only one of these platforms to provide better user experience on that platform.
4
Do Jabra devices require updates?
Yes, we recommend that you update regularly via the Jabra Direct app. This will ensure that you have the latest features and that your devices perform at their best.
5
How to set up a Speak2 speakerphone?
Everything is done quickly and intuitively! Simply plug the device in via USB or connect it via Bluetooth ( for compatible models ) to your computer or smartphone. To adjust the audio settings of your device, go to the Jabra Direct app.
6
How to differentiate the PanaCast 50 from the PanaCast 50 VBS?
PanaCast 50 : This is a USB device that connects to either a laptop ( BYOD ) or a room tablet ( Room System ). It cannot host a meeting by itself.
PanaCast 50 VBS : It is an Android bar that runs communication platforms ( Zoom/Teams ) natively. It can organize a meeting on its own, without any other device.
7
What are the mounting options for the PanaCast 50 VBS?
The PanaCast VBS can be installed in 3 different ways:
Wall bracket ( included )
Screen support ( sold separately )
Table Stand ( sold separately ) - works ONLY with VBS version
Solutions to common technical problems
1
My camera doesn't work, or no longer works...
Are you in the middle of a camera or about to start one and your camera is acting up? Try these few things to quickly fix the problem:
Step 1: Check that all device cables are connected properly
Step 2: Make sure the camera has not been accidentally disabled on your video conferencing platform
Step 3: Check the Jabra Direct app to make sure the drivers are up to date
Still having trouble? Try restarting your device and use Jabra Direct to diagnose the issue.
2
In meetings, the image and sound are sometimes out of sync.
While the problem mostly occurs when you work from home, in 80% of cases it is related to the quality of your internet connection. Here are some tips to improve the fluidity of your meetings:
Check that your internet connection is active
Close other applications that are using bandwidth
Try restarting your network
If you don't see any improvement, your best bet is to connect directly via an Ethernet cable to stabilize the image.
3
My Jabra speakerphone is generating an echo or background noise
There are several quick, small adjustments that can alleviate the problem and significantly improve the audio clarity of your meetings:
First, make sure that the device is positioned correctly in the center of the table,
And then check the noise canceling settings in the Jabra Direct app to resolve interference issues
If you don't see any improvement, your best bet is to connect directly via an Ethernet cable to stabilize the image.
Need help?
Answer these few questions so that one of our sales representatives can help you find the ideal equipment!