Alcatel-Lucent ALE-500

Next-generation IP phone with touch screen and virtual keypad

Key features
  • 5.5" colour touch screen display
  • 3D audio through the handset, handsfree and headset
  • 3 microphones with acoustic echo cancellation
  • 10 context-sensitive keys + 5 programmable keys
  • Adjustable base from 25° to 60
  • PoE: Power over Ethernet cable
  • Connectivity: dual RJ45, RJ9, USB-C, NFC
  • RJ45 network cable not included
£359.99 Incl. VAT
Delivery date with Express Shipping: 25/04/2024 If order placed before 12PM
1 year of manufacturer warranty Subject to manufacturer conditions
Pay in 3 interest-free payments of See more
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Internal ref: ALALE500
Manufacturer part #: 3ML27510AA
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Product description

Next-generation IP phone with touch screen and virtual keypad

As part of the Alcatel-Lucent Enterprise series, the new ALE-500 is a premium phone for your phone calls, synonymous with innovation and performance. It is as sleek as it looks, with a futuristic new design and vibrant colours, but still extremely powerful. Customisable with optional 3-piece colour kits, it fits into any workspace. The phone is versatile and includes all the features needed to meet the needs of hybrid work, so it can be placed in physical offices, home offices and meeting rooms.

Save time by deploying the phones in different configurations, for Alcatel-Lucent OXO Connect, Alcatel-Lucent OXO Connect Evolution, Alcatel-Lucent OmniPCX® Enterprise. VPN client configuration with EDS server


Support for NFC connectivity, along with the two available USB-C connectors, allows you to use this ALE-500 according to your communication preferences: via the traditional (handheld) headset, via hands-free mode, or using a wired or wireless headset. Powered by a Class 2 PoE Ethernet cable, the phone supports VPN, a security system that provides secure communications, a feature especially appreciated by employees working from home.

Excellent audio-visual technology

The new Alcatel-Lucent ALE-500 is a true all-in-one phone that incorporates all the audio-visual components necessary for optimal communication. The big brother of the ALE-300 and ALE-400, the ALE-500 features a large 5.5" colour LCD touch screen with a resolution of 720 x 1280 pixels for easy viewing and dialling, and a 12-key numeric keypad fully integrated into the IP phone's touch screen. Use the 10 context-sensitive keys and 5 programmable buttons to intelligently manage your calls and audio settings, with direct access to your favourite or recurring actions.

With all the classic features of a desktop phone, this new model offers a more immersive sound experience than ever before thanks to its innovative components. Supporting super wideband communication via handset, handsfree and headset, this phone offers a 3D symphonic HD transmission of your caller's speech with its all-new cylindrical soundbar and acoustic echo cancellation. Compatible with hearing aids, the ALE-500, thanks to the combination of three microphones and the voice activity detection system (differentiation of voice from noise), transmits all your words with unprecedented precision and fluency, for optimal communication in all circumstances.


Audiovisual features: 

  • IP Phone with 5.5" touch screen.
  • 720 x 1280 pixel resolution colour display
  • Super wideband audio technology
  • HD symphonic 3D sound transmission
  • 3 modes of operation: headset, handsfree or headset
  • Includes 3 microphones for accurate voice reproduction
  • Voice activity detection: distinguishes between human voices and background noise
  • Acoustic echo cancellation
  • Hearing aid compatible telephone system (HAC)
  • Audio codecs: OPUS; G722; G711; G729 AB

Technical features: 

  • Telephone with multilingual interface (45 languages available)
  • Business communications and protocols: IP-NOE
  • Phone features: call acceptance, transfer, call forwarding, redial,
  • Intelligent capacitive keypad: simplified navigation
  • Intuitive operation: 5 programmable keys and 10 available LED contextual keys
  • Virtual keypad: 12 dialling keys integrated into the phone's touch screen
  • Function keys: line pickup, command button, dial pad, LED mute, volume +/-, LED handsfree, LED info and LED message
  • Access to ALE functionality via OmniPCX; OXO Connect; OXO Connect Evolution
  • System maintenance: Syslog mode with port mirroring

Additional information: 

  • Professional IP Desktop Phone
  • Dedicated IPBX system
  • IP20: protected against ingress of solid objects larger than 12.5 mm
  • Power supply: Ethernet Class 2
  • Power consumption: 1.7 W standby and 2.1 W in use
  • Connectivity: Dual RJ45 network interface; RJ9 headset port; 2 USB-C ports; NFC easy pairing
  • Size: (H x W x D) with earpiece: 219 x 228 x 162 mm
  • Product weight (with headset and stand): 1525g
  • Colour: Neptune blue
  • Base adjustable from 25° to 60
  • Operating temperature: -5° to 45°C (-4° to 113°F)

In the box

  • 1 x Alcatel-Lucent ALE-500 Telephone
  • 1 x User Guide 


Alcatel Lucent ALE Series- Data Sheet (EN)

Product Specs.

More Information
Manufacturer part #3ML27510AA
Warranty1 year
Function keysWith call key , With mute key , With navigation key , With pause key , With R key, With redial key
Softkeys10 teclas contextuales + 5 teclas programables
Expansion moduleCompatible with 1 module
Headset portWith headset port
Power sourcePoE powered
Call indicator LEDWith LED call indicator
Connectivity2 RJ45 gigabit ports

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