Engage+ delivers live guidance on factors affecting your customer’s call experience, including background noise, the position of the microphone*, silence, and interruptions.** Customer call experience can be improved in real-time, and onboarding, coaching, and retaining staff becomes a breeze, with meaningful data, giving insights that make their job easier, and sweeter.
* Only available in the Engage 50 II
** Free software download required. Integrations available for selected platforms. See Jabra.com/Engageplus for more details
REAL-TIME CALL INSIGHTS
With Engage 50 II, calls become more effective, and customer call experience is instantly enhanced, thanks to innovative Engage+ software that provides valuable real-time insights, and on-screen guidance.1 This is a contact center headset that’s got your back.
Engage 50 II features 3 high-quality microphones, working together to deliver clearer speech and incredible background noise cancellation, enabling speech-to-text functions to give spot-on call transcriptions. Make every interaction a mic-drop moment.
LIGHTWEIGHT AND COMFORTABLE
Ultra-lightweight, with cleverly designed angled ear cushions for the perfect fit, Engage 50 II stays comfortable, even for long periods. An innovative maze-shaped pattern inside each ear cup relieves pressure while fitting securely on the outer ear, helping you stay relaxed, and focused on your customer. This is how you engineer comfort.
TOUGH AND FLEXIBLE
We’ve stress tested everything from boom arm rotation to impact resistance, making Engage 50 II one tough contact center headset – ready to face anything a day in a contact center can throw at it, and built to last. And we’re so sure of it, that each headset comes with a 3-year warranty. Innovative, and built to last.
IMPRESSIVE SOUND QUALITY
Make every conversation clearer, with noise-isolating earcups and advanced speaker technology that optimizes every word your customer says, even when there’s a lot of background noise to contend with. Focus on what matters, and block out the rest.
BUILT-IN HEARING PROTECTION
With the Engage 50 II’s built-in, professional grade hearing protection capabilities, you can focus on your customer, safe in the knowledge that your hearing is well taken care of. Because healthy ears make for happy agents. And happy agents give great customer service.
CUTTING-EDGE VOICE TECHNOLOGY
With our innovative signal processing algorithm, BalancedVoice™,dynamic range compression is used to bring out the soft parts of your customer’s voice, while reducing the loud parts. This brings better balance to every conversation, helping prevent call fatigue and improve productivity. Increased call efficiency, and perfect feedback scores (well, we can dream).
WORKS WITH EVERYTHING
With the Engage 50 II, it’s easier to connect with your customers, as the headset is fully compatible with all leading contact center and Unified Communications (UC) platforms. There’s even integrated call control for Amazon Connect, Genesys Cloud CX, and NICE CXone2, and it’s certified for Microsoft Teams, making for seamless customer interactions across the board. Playing well with others always pays off.
Avoid costly and annoying interruptions, with the built-in busylight on the Engage 50 II, which shows anyone around when it’s not a great time to chat, and allows you to stay focused on your customer. Set clear boundaries, without saying a word.
|Manufacturer part #||5099-610-279|
|Corded or cordless||Corded|
|Ear cushions||With leatherette Ear cushions|
|Microphone Boom||With long microphone boom|
|Mute||Without mute key|
|Volume control||No volume control|