Call centre headset

Professional Headsets for Call Centre Teams

Boost productivity and comfort in your contact centre with our range of call centre headsets, built for performance, clarity and durability. Whether you’re managing a large team or working remotely, the right headset makes all the difference.

Crystal-clear audio for uninterrupted conversations
Noise-cancelling microphones to reduce background distractions
All-day wearing comfort to support long shifts

Explore our full selection of call centre headsets to find the perfect match for your team’s needs.

1 - 23 of 23 results found

Jabra BIZ 1500 Mono

Jabra BIZ 1500 MonoA high-quality call center essentialThe Jabra BIZ 1500 Mono is a QD corded headset, which is specifically designed to provide all-day comfort to call center workers at an affordable price. Not to mention, this headset delivers outstanding audio quality as well as great durability. With its monaural design, enjoy hands-free conversations without losing touch with your surroundings. In other words, this headset allows you to multitask when making important calls. A binaural version of this headset is also available.Superior sound qualityFirstly, the Jabra BIZ 1500 Mono QD headset features a noise-canceling air shock microphone. This helps to reduce distracting background noise and sharp breathing sounds when making a call. Also, HD Voice allows for natural-sounding, clear-cut conversations. Meanwhile, the 270º flexible microphone boom arm enables easy adjustment without the risk of breakage. Digital Signal Processing (DSP) cancels out any echoes and protects the users against sudden high peaks in noise. If this wasn't enough, PeakStop™ technology provides further acoustic protection.Optimal wearing comfortWith an adjustable headband and microphone, wear your headset in the way that suits you best. What's more, the Jabra BIZ 1500 mono headset features an ergonomic design, a padded headband, and soft foam ear cushions. The ear cushions move heat away from your ears. With this in mind, this headset is ideal for intensive use. Talk comfortably from nine to five without any problems.Seamless deployment and managementWith the Quick Disconnect function, you can connect and disconnect your Jabra BIZ 1500 mono from your telephone at the touch of a button. Use Jabra's software applications to customize your settings. This way, with the most recent softphones on the market, enjoy full integration and remote call control. Key Features:MonauralAdjustable headbandQuick Disconnect compatibleFlexible microphone boomPeakStop technology for acoustic shock protectionHD VoiceNoise-cancelling air shock microphone with 270º flexible boomCompatible with desk phones, softphones, and mobile/tabletSoft foam ear cushionDigital Signal Processing: reduces echoes and background noisePeakStop™ technology: acoustic protectionJabra Software applications

Poly EncorePro 320 USB-C

USB-C accessible call-centre headsetFor the ideal call-centre headset, look no further than the Plantronics EncorePro 320 USB-C. It delivers crystal-clear sound quality, as well as providing all-day wearing comfort and great durability. Enjoy clear communications with your customers and colleagues alike, without feeling uncomfortable throughout the working day. With all of this in mind, rest assured that professionals will perform at their best during their shifts.Excellent audio quality Firstly, the EncorePro 320 USB-C comes with a flexible noise-cancelling microphone boom. It provides optimal positioning of the microphone, meaning that the other person on your call can hear you loud and clear. Noise-cancellation works to remove distracting background noise, which helps to maximise productivity. What´s more, to provide an even greater sound experience, this headset offers voice-optimised frequency for greater clarity during conversations. Not to mention, thanks to acoustic protection, being on-call throughout the working day will not damage your hearing.Seamless call management This USB-C headset comes with inline call controls. Therefore, easily adjust the volume or mute your calls where necessary. What´s more, the EncorePro 320 USB-C uses dynamic mute alert. This feature detects and informs you when you are talking when muted. Therefore, this headset helps to boost productivity.Comfort all day long This headset is lightweight and comes with soft, replaceable ear cushions. Therefore, enjoy optimal comfort from nine-to-five. If this wasn´t enough, its binaural design allows you to maintain complete focus during your calls and not get distracted by your surroundings.Plantronics Manager Pro To take your calling experience to the next level, the EncorePro 300 USB-C is supported by the Plantronics Manager Pro service. This service can be used to monitor usage, manage your headset inventory and maintain your devices. Insights from Plantronics Manager Pro can help to develop business processes, employee performance and compliance.Features: Binaural call-centre headsetUSB-C connectivityFlexible noise-cancelling microphone boom: 4mmSoft ear cushionsVoice-optimised frequency responseDynamic mute alertInline controls: call control, volume up/down, muteInline indicators: red mute on, green incallInline tonesAcoustic protection with G616 and TWAPlantronics Hub for Windows and MacOSSeamless IT managementSupported by Plantronics Manager ProFrequency response: 200Hz - 6.8kHz

Poly EncorePro 320 QD

Quick disconnect call-centre headsetFor the ideal call-centre headset, look no further than the Plantronics EncorePro 320 QD. It delivers crystal-clear sound quality, as well as providing all-day wearing comfort and great durability. Enjoy clear communications with your customers and colleagues alike, without feeling uncomfortable throughout the working day. With all of this in mind, rest assured that professionals will perform at their best during their shifts.Excellent audio qualityFirstly, the EncorePro 320 QD comes with a flexible noise-cancelling microphone boom. It provides optimal positioning of the microphone, meaning that the other person on your call can hear you loud and clear. Noise-cancellation works to remove distracting background noise, which helps to maximise productivity. What´s more, to provide an even greater sound experience, this headset offers voice-optimised frequency for greater clarity during conversations.Guaranteed durability With more than 40 years of experience, Plantronics is a market leader in enterprise-grade contact centre headsets. Therefore, when it comes to the Encore Pro 320 QD, expect the very best. This headset offers a good balance between great reliability and affordability. Not to mention, Quick Disconnect (QD) is tested to more than 30,000 cycles. That is to say, this headset has been designed to last.Comfort all day longThis headset is lightweight and comes with soft, replaceable ear cushions. Therefore, enjoy optimal comfort from nine-to-five. If this wasn´t enough, its binaural design allows you to maintain complete focus during your calls and not get distracted by your surroundings.Features: Binaural call-centre headsetFlexible noise-cancelling microphone boom: 4mmQuick disconnect (QD): over 30,000 cyclesSoft ear cushionsVoice-optimised frequency responseSeamless IT managementFrequency response: 200Hz - 6.8kHz

Agent Buddy Training Switch

The Agent Buddy Training Switch facilitates side-by-side training through a small, simple dual-controlled headset adaptor. Compatible with most popular headset brands including Jabra, Panasonic and Sennheiser, this is a comprehensive training solution suitable for most call centres. The two mute buttons allow both participants to join or leave the conversation when needed.

EPOS IMPACT SC 635 USB

Monaural Headset for Call Centres and Offices The EPOS SC635 USB is the perfect mono headset which will satisfy the needs of any user!Work from anywhere Enjoy your headset from your computer, phone or tablet through the 3.5 mm jack or the USB cable.Exceptional longevityThese headphones use premium materials that meet the highest EPOS standards for maximum durability. Comfortable Designed for long hours of use and leather pads to ensure comfortable communications.Features: UC Unified Communicationsmicrophone for superior sound even in very noisy environmentsMonoaural versionAcoustic protection ActiveGard ™Intensive useHD sound qualityLightweight and rugged: frame made from stainless steel and aluminium with reinforced Kevlar cableLeather earpads

Jabra Engage 40 - (Inline Link) USB-C/A UC, Mono

Jabra Engage 40 – (Inline Link) USB‑C/A UC, MonoThe Engage 40 is an ultra-lightweight, wired mono headset designed for professional call centre environments. It features a dual USB-C/A connection, active noise cancellation, and real-time analytics with Engage+ – helping you deliver better customer conversations.Audio & Microphone SpecificationsThe Engage 40 comes with two MEMS microphones and active noise cancellation, plus BalancedVoice™ to reduce background noise and ensure clear voice transmission. SafeTone 2.0 provides hearing protection, including PeakStop™ which limits sound spikes above 105 dB.Comfort & DurabilityWeighing just 45 g (mono version), with an ergonomic T-bar headband and pressure-relieving ear cushion, this headset is built for all-day comfort. It’s made from durable materials and is shock-resistant, backed by a 3-year warranty.ConnectivityConnects directly via USB-C or USB-A to PC, Mac, Chromebook and tablets. No dongle required – enjoy a reliable, stable connection with plug-and-play functionality.Software CompatibilityCompatible with Jabra Direct and Engage+ for real-time call insights. Fully supports UC platforms like Zoom, Microsoft Teams, Google Meet and Chromebooks. SDK support available for integration with Amazon Connect, Genesys and more.Technical Specifications:Speaker frequency response: 50 Hz–20 kHzDriver size: 20 mm MEMS speakersWeight (mono): 45 gMicrophones: 2 MEMS boom micsConnections: USB-C + USB-AInline control: Mute, volume, answer call, busylight, programmable buttonLED indicators: Busylight, mute, call status, Teams notifications (varies by model)Hearing protection: SafeTone 2.0, PeakStop™, BalancedVoice™, Speech Level NormalisationMaterials: PC/ABS, TPE, silicone, stainless steelWarranty: 3 years

£109.99

Ref: GNENGAGE40UC

Jabra Engage 50 II Link UC USB C/A

Jabra Engage 50 II Link UC USB C/AThe Jabra Engage 50 II Link UC control unit helps you manage daily calls more efficiently. It features a SmartRinger that rings even when the headset is not worn, and a busylight that clearly shows your call status. With its intuitive touch controls (answer/end call, volume, mute) and customisable buttons via the Jabra SDK, it adapts easily to any contact centre or office setup. The USB‑C connection with USB‑A adapter ensures broad compatibility with UC platforms like Zoom, Google Meet, and Cisco. Built for heavy use, it’s tough and can be managed remotely using Jabra tools like Engage+, Direct, and Xpress.Technical specificationsConnectivity: USB‑C (USB‑A adapter included)Functions: answer/end call, mute, volume, programmable buttonSmartRinger: rings based on headset positionBusylight: visual busy indicator (on unit and headset)Programmable buttons: via Jabra SDK for UC/CC platforms (Amazon, Genesys, NICE…)Compatible software: Engage+, Direct, XpressPlug & Play: no drivers requiredMaterials: TPU, PC/ABS (impact-resistant)Operating temperature: −10 °C to +55 °C

£77.99

Ref: GN50IIUCCA

Jabra Engage 50 II MS Mono USB-C/A + Link

Jabra Engage 50 II Mono USB‑C/AComfort & ErgonomicsThe Jabra Engage 50 II Mono stands out for its lightweight design (132 g) and flexible headband, ensuring all-day comfort. The mono earcup lets you stay aware of your surroundings while enjoying clear audio for professional calls. Foam ear cushions are easily replaceable, helping maintain optimal hygiene.Audio Quality & ProductivityEquipped with an advanced noise-cancelling microphone, it effectively blocks background noise for crystal-clear conversations. Microsoft Teams certification ensures native compatibility, with quick access to the Teams control button on the boom. Perfect for call centre agents or professionals using video conferencing.Connectivity & ReliabilityThe headset connects via USB‑C and comes with a USB‑A adapter, offering broad compatibility with PC, Mac, or tablets. Just plug in to get started – no drivers needed. Its robust design is made for heavy use, with reinforced hinges and endurance-tested materials.Easy Management & IT SupportBuilt-in controls on the boom allow you to adjust volume or mute the mic without interrupting your call. The headset works with Jabra Direct software for firmware updates and diagnostics. A full manufacturer warranty ensures peace of mind for enterprise deployments.Technical specificationsWired mono headset with boom microphoneUSB-C connection with USB-A adapter includedCertified for Microsoft Teams and compatible with Zoom, Google Meet, Cisco, Amazon Chime, and moreTriple MEMS microphone with noise cancellationMic frequency range: 100 Hz – 14 kHz20 mm speaker: 50 Hz – 20 kHz (music), 100 Hz – 14 kHz (voice)Hearing protection: SafeTone™ 2.0, PeakStop, EU/OSHA compliantIn-line controls: answer/end call, mute, volumeOn-head detectionBuilt-in busylight and Teams visual alertsLightweight design: 45 g (headset only), approx. 132 g with control unitReplaceable leatherette ear cushionsAdjustable headband, designed for long wearDurable materials: reinforced plastic, stainless steel, silicone, TPECable length: approx. 1.2 mOperating temperature: –10 °C to +55 °CIncludes: USB control unit, USB-A adapter, carry pouch, user manualCompatible with Jabra Direct, Xpress and Engage+ (stats & diagnostics)Manufacturer warranty: 3 years

£215.99

Ref: GNENGAGE50MSCA

GN Jabra Double Jack/Parallel Y Cable

Double Jack/Parallel Y Cable for Jabra wireless headsets - allows for dual listening making it ideal for call centre training.

EPOS IMPACT SC 262

Hard-wearing headset ideal for call centre and office environmentsThe EPOS SC 262 Duo Corded Headset is built to last. With a metal-reinforced headband and a sturdy design, this headset ensures great durability.The cable with Easy Disconnect is ideal for contact centres and offices where employees change desks frequently. In addition, the headset connection allows you to unplug the headset while the call is on hold, making it ideal if you need to move when speaking.Guaranteed comfortThe EPOS SC 262 provides all-day comfort. The CircleFlex® double hinges, as well as soft acoustic foam pads with leatherette covers, provide instant yet long-lasting comfort, perfect for professionals who spend long periods of time wearing a headset. Comes with numbered grooves and adjustable microphone to give a personalised fit.Noise-cancelling technologyThis headset is also ideal for professionals working in noisy environments. The Noise-cancelling microphone and EPOS Voice Clarity guarantee you will hear every word clearly and naturally, as if you were talking face-to-face, even in noisy environments. EPOS ActiveGard® technology prevents acoustic shock and sudden sound surgesFeatures:Duo corded headsetEPOS Voice Clarity and noise-cancelling microphoneEasy DisconnectRobust designCircleFlex® dual-hinge ear cup, guaranteed comfortSoft foam ear pad with leatherette coverEPOS ActiveGard® protects users from acoustic shockAdjustable fitFlexible microphone boom arm; up to 350° to allow microphone use on both sidesNylon carry pouch for transport or storage

Poly EncorePro 320 USB-A

USB-A accessible call-centre headsetFor the ideal call-centre headset, look no further than the Plantronics EncorePro 320 USB-A. It delivers crystal-clear sound quality, as well as providing all-day wearing comfort and great durability. Enjoy clear communications with your customers and colleagues alike, without feeling uncomfortable throughout the working day. With all of this in mind, rest assured that professionals will perform at their best during their shifts.Excellent audio quality Firstly, the EncorePro 320 USB-A comes with a flexible noise-cancelling microphone boom. It provides optimal positioning of the microphone, meaning that the other person on your call can hear you loud and clear. Noise-cancellation works to remove distracting background noise, which helps to maximise productivity. What´s more, to provide an even greater sound experience, this headset offers voice-optimised frequency for greater clarity during conversations. Not to mention, thanks to acoustic protection, being on-call throughout the working day will not damage your hearing.Seamless call management This USB-C headset comes with inline call controls. Therefore, easily adjust the volume or mute your calls where necessary. What´s more, the EncorePro 320 USB-A uses dynamic mute alert. This feature detects and informs you when you are talking when muted. Therefore, this headset helps to boost productivity.Comfort all day long This headset is lightweight and comes with soft, replaceable ear cushions. Therefore, enjoy optimal comfort from nine-to-five. If this wasn´t enough, its binaural design allows you to maintain complete focus during your calls and not get distracted by your surroundings.Plantronics Manager Pro To take your calling experience to the next level, the EncorePro 300 USB-A is supported by the Plantronics Manager Pro service. This service can be used to monitor usage, manage your headset inventory and maintain your devices. Insights from Plantronics Manager Pro can help to develop business processes, employee performance and compliance.Features: Binaural call-centre headsetUSB-A connectivityFlexible noise-cancelling microphone boom: 4mmSoft ear cushionsVoice-optimised frequency responseDynamic mute alertInline controls: call control, volume up/down, muteInline indicators: red mute on, green incallInline tonesAcoustic protection with G616 and TWAPlantronics Hub for Windows and MacOSSeamless IT managementSupported by Plantronics Manager ProFrequency response: 200Hz - 6.8kHz

Poly EncorePro 310 USB-C

USB-C accessible mono call-centre headsetFor the ideal call-centre headset, look no further than the Plantronics EncorePro 310 USB-C. It delivers crystal-clear sound quality, as well as providing all-day wearing comfort and great durability. Enjoy clear communications with your customers and colleagues alike, without feeling uncomfortable throughout the working day. With all of this in mind, rest assured that professionals will perform at their best during their shifts.Excellent audio quality Firstly, the EncorePro 310 USB-C comes with a flexible noise-cancelling microphone boom. It provides optimal positioning of the microphone, meaning that the other person on your call can hear you loud and clear. Noise-cancellation works to remove distracting background noise, which helps to maximise productivity. What´s more, to provide an even greater sound experience, this headset offers voice-optimised frequency for greater clarity during conversations. Not to mention, thanks to acoustic protection, being on-call throughout the working day will not damage your hearing.Seamless call management This USB-C headset comes with inline call controls. Therefore, easily adjust the volume or mute your calls where necessary. What´s more, the EncorePro 310 USB-C uses dynamic mute alert. This feature detects and informs you when you are talking when muted. Therefore, this headset helps to boost productivity.Comfort all day long This headset is lightweight and comes with a soft, replaceable ear cushion. Therefore, enjoy optimal comfort from nine-to-five. If this wasn´t enough, its monaural design allows you to focus on your calls while remaining alert to your surroundings. This way, it is much easier to multitask.Plantronics Manager Pro To take your calling experience to the next level, the EncorePro 310 USB-C is supported by the Plantronics Manager Pro service. This service can be used to monitor usage, manage your headset inventory and maintain your devices. Insights from Plantronics Manager Pro can help to develop business processes, employee performance and compliance.Features: Monaural call-centre headsetUSB-C connectivityFlexible noise-cancelling microphone boom: 4mmSoft ear cushionsVoice-optimised frequency responseDynamic mute alertInline controls: call control, volume up/down, muteInline indicators: red mute on, green incallInline tonesAcoustic protection with G616 and TWAPlantronics Hub for Windows and Mac iOSSeamless IT managementSupported by Plantronics Manager ProFrequency response: 200Hz - 6.8kHz

Poly EncorePro 510 Digital Mono NC

The Plantronics EncorePro HW510 USB Mono PC Headset, together with the Plantronics DA90 USB Audio Processor (not included) and Plantronics Manager Pro, combines hardware and software to ensure efficient call management and high-quality audio processing. The Plantronics EncorePro is not only very comfortable but thanks to its 6-pin Quick Disconnect connectivity, it allows users to freely move around.The EncorePro is specifically designed for those who spend the majority of their time on calls via their PC, like call centre representatives, and so it is compatible and certified for Skype for Business.Comfortable and ultra-light, the EncorePro has an ergonomic design, which is ideal for intensive use. The microphone boom is adjustable and so is able to adapt to the specific needs of each user. Even though it is ultra-light, the EncorePro is from quality material that guarantees durability.The headset also delivers superior audio quality thanks to Advanced Audio Processing technology, which cancels out noise and echo. Its wideband audio, complete with SoundGuard ensures that your ears are protected for sudden loud noise, allowing you to have crystal-clear conversations and minimise auditory fatigue.The EncorePro also has a range of call functions, including answer and ignore features, volume control and mute.

Poly EncorePro 310 USB-A

USB-A accessible mono call-centre headsetFor the ideal call-centre headset, look no further than the Plantronics EncorePro 310 USB-A. It delivers crystal-clear sound quality, as well as providing all-day wearing comfort and great durability. Enjoy clear communications with your customers and colleagues alike, without feeling uncomfortable throughout the working day. With all of this in mind, rest assured that professionals will perform at their best during their shifts.Excellent audio quality Firstly, the EncorePro 310 USB-A comes with a flexible noise-cancelling microphone boom. It provides optimal positioning of the microphone, meaning that the other person on your call can hear you loud and clear. Noise-cancellation works to remove distracting background noise, which helps to maximise productivity. What´s more, to provide an even greater sound experience, this headset offers voice-optimised frequency for greater clarity during conversations. Not to mention, thanks to acoustic protection, being on-call throughout the working day will not damage your hearing.Seamless call management This USB-A headset comes with inline call controls. Therefore, easily adjust the volume or mute your calls where necessary. What´s more, the EncorePro 310 USB-A uses dynamic mute alert. This feature detects and informs you when you are talking when muted. Therefore, this headset helps to boost productivity.Comfort all day long This headset is lightweight and comes with a soft, replaceable ear cushion. Therefore, enjoy optimal comfort from nine-to-five. If this wasn´t enough, its monaural design allows you to focus on your calls while remaining alert to your surroundings. This way, it is much easier to multitask.Plantronics Manager Pro To take your calling experience to the next level, the EncorePro 310 USB-A is supported by the Plantronics Manager Pro service. This service can be used to monitor usage, manage your headset inventory and maintain your devices. Insights from Plantronics Manager Pro can help to develop business processes, employee performance and compliance.Features: Monaural call-centre headsetUSB-A connectivityFlexible noise-cancelling microphone boom: 4mmSoft ear cushionsVoice-optimised frequency responseDynamic mute alertInline controls: call control, volume up/down, muteInline indicators: red mute on, green incallInline tonesAcoustic protection with G616 and TWAPlantronics Hub for Windows and Mac iOSSeamless IT managementSupported by Plantronics Manager ProFrequency response: 200Hz - 6.8kHz

Freemate DA207 + DU011U headphones

Freemate DA207 + DU011U headphonesIdeal keyboard for small call centres This DA 207 telephone dialler is designed to replace the telephone. It connects to analogue network lines or to an analogue switchboard extension. It is ideal for use in small call centres or telemarketing departments, its small size making the most of table space.This device has the following connections:RJ11 telephone lineRJ9 port for headset2nd RJ11 connection for headset, ideal for dual listening or another telephone in parallel with the headset3.5mm jack for external recorderGood to know: To connect a headset of any brand, you need to add a QD/RJ11 cable. The DA207 dialler also works with wireless headsets. Mono headset with RJ9 connection The Freemate DH-011U is a professional monaural headset with a noise-cancelling microphone and an R9 telephone connection.What's more, this new model has a padded headband made from tougher, ultra-lightweight leatherette. Its microphone boom is flexible and adjustable, with 270° rotation. This model will enable you to receive high quality sound, while offering great comfort that adapts perfectly to any user.The sound quality is excellent. Technical specifications:Two RJ connections for headphones or external telephoneAdjustable falsh time: 100, 270 or 600Volume controlHigh and low sound quality controlMute buttonLast number redialHang up/retrieve key3.5mm jack for external recorder or monitoringUsage indicatorsNo external power supply required for lightUltra-light and robust headsetHigh-quality sound receiverFlexible microphone boom, adjustable for height and mouthpiece position270° rotation of the microphone boomSingle-ear receiver with acoustic shock protectionFor use with headband or optional ear hook kitLeatherette ear cushionConnection via 2m RJ-9 loop cable

Poly EncorePro 310 QD

Quick disconnect call-centre headsetFor the ideal call-centre headset, look no further than the Plantronics EncorePro 310 QD. It delivers crystal-clear sound quality, as well as providing all-day wearing comfort and great durability. Enjoy clear communications with your customers and colleagues alike, without feeling uncomfortable throughout the working day. With all of this in mind, rest assured that professionals will perform at their best during their shifts.Excellent audio qualityFirstly, the EncorePro 310 QD comes with a flexible noise-cancelling microphone boom. It provides optimal positioning of the microphone, meaning that the other person on your call can hear you loud and clear. Noise-cancellation works to remove distracting background noise, which helps to maximise productivity. What´s more, to provide an even greater sound experience, this headset offers voice-optimised frequency for greater clarity during conversations.Guaranteed durability With more than 40 years of experience, Plantronics is a market leader in enterprise-grade contact centre headsets. Therefore, when it comes to the Encore Pro 310 QD, expect the very best. This headset offers a good balance between great reliability and affordability. Not to mention, Quick Disconnect (QD) is tested to more than 30,000 cycles. That is to say, this headset has been designed to last.Comfort all day longThis headset is lightweight and comes with soft, replaceable ear cushions. Therefore, enjoy optimal comfort from nine-to-five. If this wasn´t enough, its monaural design allows you to focus on your calls while remaining alert to your surroundings. This way, it is much easier to multitask.Features: Monaural call-centre headsetFlexible noise-cancelling microphone boom: 4mmQuick disconnect (QD): over 30,000 cyclesSoft ear cushionsVoice-optimised frequency responseSeamless IT managementFrequency response: 200Hz - 6.8kHz

Plantronics Y Adapter Training Cord

The Plantronics Y Adapter Training Cord allows two headsets to operate with one amplifier so trainers and supervisers can monitor calls.

EPOS IMPACT SC 665 USB

Headset with professional microphone for call centres and offices with 3.5mm jack and USB connectionThese wired headsets are the most advanced of the EPOS brand- they offer the best quality for listening and comfort during your phone calls and communications High Definition audio and sound qualityWith the EPOS Century SC 665 USB headset, you get high-definition sound for your phone calls and business meetings. The advanced microphone of the SC 665 USB eliminates unwanted noise and transmits only your voice.Lightweight and robustThe IMPACT SC 665 USB was developed for lightweight (95g) and ruggedness. The frame of the SC 665 is made of stainless steel and aluminum, the connection cable is reinforced with Kevlar.Ideal for call centresThanks to its comfort, sound quality and robustness, the EPOS SC 665 USB is designed for intensive use. With the ActiveGard function, the EPOS SC 665 protects the user against acoustic shock (in accordance with noise legislation at work)Technical Features: Wired HeadsetConnection via USB cable and 3.5mm jackIntensive use: padded headband, wide ear cups and reinforced Kevlar cordUltra-noise-free microphone: eliminates unwanted noiseTechnology ActiveGard ™ to remove noise peaksHD Voice ClarityLightweight and robust: aluminum and stainless steel designAdjustable headbandLong and flexible microphone boomWeight: 95 g

SHOKZ OpenMeet UC Bluetooth USB-A

SHOKZ OpenMeet UC Bluetooth Headset USB-AAudio and microphone specificationsThe OpenMeet UC headset uses bone conduction technology to transmit sound directly to the auditory nerve, minimising ambient noise. Equipped with a dual noise-cancelling microphone and Clear Voice Capture (cVc) technology, background noise is effectively reduced, resulting in clear and intelligible conversationsComfort and durabilityWith a weight of only 78 g and an ergonomic design, the OpenMeet UC headset offers all-day wearing comfort. The use of titanium plates and plastic materials ensures both flexibility and durability, allowing the headset to withstand the demands of daily use.ConnectivityThe OpenMeet UC headset is compatible with computers, smartphones and tablets and offers both wireless Bluetooth connectivity and wired USB-A connectivity. The Bluetooth range is up to 30 metres, allowing flexible use in different working environments.Battery life (wireless)With a battery life of up to 14 hours of talk time per charge and the quick charge function, which enables 2 hours of talk time in just 5 minutes of charging, the OpenMeet UC headset is ideal for long working days and extended video conferences.Software compatibilityThe OpenMeet UC headset is compatible with the most popular communication platforms such as Zoom, Microsoft Teams and Google Meet, enabling seamless integration into existing workflows. Technical specifications:Weight: 78 gBattery type: LithiumCharging source: USBCharging time: Quick charge: 5 minutes for 2 hours of talk timeBluetooth version: 5.4Supported Bluetooth connections: 2 simultaneous connectionsRange: Up to 30 metresMicrophone: Dual, noise-cancelling microphone with cVc technologyCompatibility: Windows, macOS, iOS, AndroidCertifications: Zoom certifiedWarranty: 2 years

SHOKZ OpenMeet UC Bluetooth USB-C

SHOKZ OpenMeet UC Bluetooth Headset USB-CAudio and microphone specificationsThe OpenMeet UC headset uses bone conduction technology to transmit sound directly to the auditory nerve, minimising ambient noise. Equipped with a dual noise-cancelling microphone and Clear Voice Capture (cVc) technology, background noise is effectively reduced, resulting in clear and intelligible conversationsComfort and durabilityWith a weight of only 78 g and an ergonomic design, the OpenMeet UC headset offers all-day wearing comfort. The use of titanium plates and plastic materials ensures both flexibility and durability so that the headset can withstand the demands of daily use.ConnectivityThe OpenMeet UC headset is compatible with computers, smartphones and tablets and offers both wireless Bluetooth connectivity and wired USB-C connectivity. The Bluetooth range is up to 30 metres, allowing flexible use in different working environments.Battery life (wireless)With a battery life of up to 14 hours of talk time per charge and the quick charge function, which enables 2 hours of talk time in just 5 minutes of charging, the OpenMeet UC headset is ideal for long working days and extended video conferences.Software compatibilityThe OpenMeet UC headset is compatible with the most popular communication platforms such as Zoom, Microsoft Teams and Google Meet, enabling seamless integration into existing workflows. Technical specificationsWeight: 78 gBattery type: LithiumCharging source: USBCharging time: Quick charge: 5 minutes for 2 hours of talk timeBluetooth version: 5.4Supported Bluetooth connections: 2 simultaneous connectionsRange: Up to 30 metresMicrophone: Dual, noise-cancelling microphone with cVc technologyCompatibility: Windows, macOS, iOS, AndroidCertifications: Zoom certifiedWarranty: 2 years

Jabra Engage 40 - (Inline Link) USB-C/A MS, Stereo

Jabra Engage 40 - (Inline Link) USB-C/A UC, StereoThe Engage 40 is an ultra-lightweight, wired stereo headset designed for professional call centre environments. It features dual USB-C/A connectivity, active noise cancellation, and real-time analytics via Engage+ – perfect for optimising customer interactions.Audio & Microphone SpecificationsThe Engage 40 is equipped with two MEMS microphones with active noise cancellation and BalancedVoice™ technology to effectively filter out background noise and ensure clear speech. SafeTone 2.0 protects your hearing, including PeakStop™ at levels above 105 dB.Comfort & DurabilityWeighing just 63 g (stereo version), with an ergonomically shaped T-bar headband and pressure-relieving ear cushions, this headset delivers all-day wearing comfort. Built from durable materials and shock-resistant components, it comes with a 3-year warranty.ConnectivityThe headset connects directly via USB-C and USB-A to PCs, Macs, Chromebooks, and tablets. No dongle required – enjoy a reliable and stable connection with plug-and-play functionality.Software CompatibilityCompatible with Jabra Direct and Engage+ for real-time insights, and supports leading UC platforms like Zoom, Microsoft Teams, Google Meet, and Chromebooks. This headset is certified for Microsoft Teams. SDK support enables integration with Amazon Connect, Genesys, and more.Technical Specifications:Speaker frequency response: 50 Hz–20 kHzDriver size: 20 mm MEMS speakersWeight (Stereo): 63 gMicrophones: 2 MEMS boom micsConnections: USB-C + USB-AInline control unit: Mute, volume, call answer, busylight, programmable buttonLED indicators: Busylight, mute, call status, Teams notifications (varies by SKU)Hearing protection: SafeTone 2.0, PeakStop™, BalancedVoice™, Speech Level NormalisationMaterials: PC/ABS, TPE, silicone, stainless steelMS Teams certifiedWarranty: 3 years

£124.99

Ref: GNENGAGE40ST

Jabra Engage 40 - (Inline Link) USB-C/A MS, Mono

Jabra Engage 40 – (Inline Link) USB‑C/A MS, MonoThe Engage 40 is an ultra-lightweight, wired mono headset designed for professional call centre environments. It features a dual USB-C/A connection, active noise cancellation, and real-time analytics via Engage+ – helping improve every customer interaction.Audio & Microphone SpecificationsThe Engage 40 comes with two MEMS microphones with active noise cancellation and BalancedVoice™, effectively filtering out background noise for clear conversations. SafeTone 2.0 protects hearing, including PeakStop™ at  105 dB.Comfort & DurabilityWeighing just 45 g (mono version), with an ergonomic T-Bar headband and pressure-relieving ear cushion, the headset provides all-day comfort. Built from durable materials and impact-resistant, with a 3-year warranty.ConnectivityConnects directly to PC, Mac, Chromebook or tablet via USB-C or USB-A. No dongle required – just reliable, stable plug-and-play performance.Software CompatibilityCompatible with Jabra Direct and Engage+ for real-time metrics, and works with UC platforms like Zoom, Microsoft Teams, Google Meet and Chromebooks. This is the Microsoft Teams certified version. SDK support available for Amazon Connect, Genesys, and more.Technical Specifications:Speaker frequency range: 50 Hz–20 kHzDriver size: 20 mm MEMS speakerWeight (Mono): 45 gMicrophones: 2 MEMS boom micsConnections: USB-C + USB-AInline controls: Mute, volume, call answer, busylight, programmable buttonLED indicators: Busylight, mute, call status, Teams notifications (varies by SKU)Hearing protection: SafeTone 2.0, PeakStop™, BalancedVoice™, Speech Level NormalisationMaterials: PC/ABS, TPE, silicone, stainless steelWarranty: 3 years

Orosound Dongle USB-C

Orosound Dongle USB-CThe Orosound TE-DONG-C USB-C Bluetooth dongle is the perfect solution for connecting Orosound Tilde Evo headsets wirelessly and reliably to modern computers. Thanks to its USB-C interface and plug-and-play functionality, no driver installation is needed – simply plug it in and start using it.An integrated LED clearly shows the connection status, while the wireless range of up to 30 m ensures a stable connection even in open-plan offices, meeting rooms, or hybrid workspaces. Switching between workstations is no problem – the headset connects easily to multiple devices via the dongle, with plug-and-play convenience.Designed for B2B use, the dongle supports professional voice workflows in environments such as contact centres, hybrid offices or remote work setups. Even in businesses that demand consistently high audio quality, the TE-DONG-C delivers stable performance – backed by a two-year warranty in line with current regulations.

£42.99

Ref: OROTEDONGC

Choosing the Right Call Centre Headset for Your Business

A call centre headset is more than just a tool for taking calls—it’s a critical component of any contact centre’s efficiency, employee comfort, and customer satisfaction. Whether you operate a small customer service team or a large-scale inbound centre, the right headset can make all the difference.

In this guide, we’ll explore the key benefits of call centre headsets, offer practical usage tips, answer frequently asked questions, and provide insights to help you choose the perfect solution based on your needs and working environment.

Benefits of Using the Products

Enhanced Call Clarity
Most modern call centre headsets are designed with advanced audio technologies such as HD voice and digital signal processing (DSP). This ensures clear and professional communication, helping agents understand customers better and resolve queries faster. Consistent audio quality is crucial in fast-paced environments where every second counts.
Noise Cancellation for Focused Work
Background noise can be highly disruptive in open-plan offices. That’s why noise-cancelling microphones are a standard feature in premium call centre headsets. They isolate the speaker’s voice while filtering out surrounding noise, allowing for clear conversation even in noisy settings.
All-Day Comfort and Ergonomic Design
Agents often wear headsets for hours at a time. Lightweight construction, adjustable headbands, padded ear cushions, and breathable materials all contribute to reducing strain and fatigue. Investing in a comfortable headset not only improves performance but also boosts employee satisfaction.
Hands-Free Efficiency
With a headset, agents can type, take notes, and navigate systems while speaking with customers. Wireless headsets offer even more flexibility, enabling movement around the office without interrupting a call—ideal for multitasking professionals or managers on the go.
Compatibility with Multiple Devices
Call centre headsets today are built for versatility. Whether you use desk phones, PCs, softphones, or mobile devices, there are models designed for seamless integration. Some headsets offer multipoint connectivity, allowing you to switch between devices effortlessly.
Durability and Long-Term Value
Professional headsets are built to last, even with constant daily use. Reinforced cables, sturdy materials, and replaceable parts extend the product's life cycle, making them a smart investment for any business aiming to lower long-term equipment costs.
Health and Safety Benefits
Many call centre headsets feature acoustic shock protection, which prevents sudden high-pitched noises from reaching the ear. This feature is essential for safeguarding agents’ hearing over time and complying with occupational health standards.

Usage Tips

To get the most from your call centre headset, proper setup and usage are key. Always start by adjusting the headband and microphone boom to suit your personal comfort and optimal positioning. The microphone should sit about two fingers' width from the corner of your mouth for best clarity. Regularly clean the ear cushions and microphone mesh to prevent buildup of dust or bacteria, especially in shared environments.

If you’re using a wired headset, make sure it’s securely plugged into the correct port—many connectivity issues stem from loose or mismatched connections. For wireless models, keep them charged and check for firmware updates to ensure compatibility with your devices. Finally, train your team on how to care for and use their headsets properly—this not only improves user satisfaction but also extends the product’s lifespan.

Q&A

What is the difference between monaural and binaural headsets?
Monaural headsets cover one ear and allow users to stay aware of their surroundings, ideal for collaborative environments. Binaural headsets cover both ears, offering better concentration and noise isolation—perfect for busy or noisy offices.

Are USB headsets better than jack or RJ headsets?
USB headsets often provide better audio quality and plug-and-play convenience with PCs and softphones. However, headsets with 3.5mm jacks or RJ connectors are better suited for traditional desk phones. Choose based on your primary device.

Can I use a call centre headset with Microsoft Teams or Zoom?
Absolutely. Many headsets are certified for Microsoft Teams, Zoom, and other UC platforms. Look for labels like “UC-certified” or “Teams-compatible” to ensure seamless integration with your preferred software.

Are wireless call centre headsets secure?
Yes, most wireless headsets use DECT or Bluetooth encryption protocols to protect conversations from interception. Always check the manufacturer’s specifications for security standards if you're handling sensitive data.

How long do call centre headsets typically last?
With proper care, a quality call centre headset can last 3–5 years. Premium models are built for heavy-duty use and include replaceable components to extend their usability.

Summary

The right call centre headset can transform your team's productivity and customer service experience.
Discover our full range to find the ideal model for your professional needs.

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