What covers the
Gold Warranty?



Get your 1 Year Extended Warranty
for total peace of mind!


RELAX, WE'LL TAKE CARE OF EVERYTHING

 

Purchasing the Gold Warranty alongside your new telecommunications product provides a quick solution in the event of any technical problems – it includes an extra 1 Year warranty on top of the manufacturer warranty. It covers the item(s) for the period of the manufacturer warranty plus one additional year. Gold Warranty guarantees that you will have a replacement product within 48 hours of us receiving it, ensuring that any inconvenience for your business is minimalised.


Quick Diagnosis

Quick Diagnosis

With a simple phone call to one of our telecoms experts, we can quickly diagnose the fault with your product and organise a repair or replacement.

Swift Solutions

Swift Solutions

Send us the defective product and on receipt, we will replace it within 48 hours.

The Onedirect Promise

 The Onedirect Promise

Any replacement products you receive in exchange for defective ones will always be brand new.

 


HOW IT WORKS


Call us

Request your Return Number

Give us a call on 0333 123 3050
to request your Return Number.

Send the product

Send us the product 

Pack and ship the product into a secure box
with the return number clearly marked on the exterior.

Receive it within 48h

Receive it within 48h

We will replace your defective
product within 48 hours of receiving it.

 


Frequently Asked Questions



The Gold Warranty is available to professionals residing in the UK and is valid only for orders paid in full.
The Gold Warranty covers you for an extra 1 year period on top of manufacturer warranty. For instance, if the manufacturer warranty is 2 years, the Gold Warranty will cover the product for a 3 year period. For more information, call us free on 0333 123 3050.
Below are the extra benefits of the Gold Warranty that are not offered under manufacturer warranty:
  • Extend your warranty for your purchase with Onedirect's 1 Year Gold Warranty
  • Defective products will be exchanged for new products within 24h/48h (from the date of receipt of the product)
  • Your after-sales service will be handled with priority
  • Return costs are reimbursed by Onedirect, as well as shipping costs in case of replacement of defective products
The warranty is valid from the day of purchase; however your invoice must be paid in order to qualify for a product replacement.

NEED HELP?
Call us free with your questions
0333 123 3050