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VoIP Phone FAQs



When looking to buy a VoIP phone, you may encounter some questions about different features and technologies, which can be a bit daunting. To help you make an informed decision, we have put together a few questions below.

Choosing to use VoIP telephones comes with a fair share of advantages. Firstly, VoIP can save you money in the long run, as the only cost you have is your monthly internet fee, rather than pay per minute. Studies show that using VoIP can save you up to 40% on local calls, and up to 90% on international calls.

Conference capability is also a big advantage of VoIP. Data is compressed by the system, meaning more calls can be handled on the access line. Communicate with your whole team at the same time without the hassle!

VoIP systems can be set up with relatively basic equipment. You only need an internet connection and a handset, both of which can be quite cheap. You can also download your software from the internet, for example Skype can be downloaded and used with compatible VoIP phones.

VoIP phones offer some great features, but with so many, it can sometimes be difficult to know what to look for. Some of the most important functionalities to look for in a VoIP phone are auto-attendant, call forwarding, and personalisation.

Auto-attendant transfers callers to an extension without going through a receptionist, saving users’ time. Call forwarding can send phone calls through to other devices, such as your mobile, in case you are away from your desk phone. Finally, VoIP phones usually have lots of options to personalise it to your needs and preferences. Personalisation helps you with the everyday use of your VoIP phone.

If you want more information about VoIP phone features and what to look for, fill out the form below to receive our FREE VoIP phone buying guide!

A line appearance on a VoIP phone is an indication of how many lines on your telephone system a given phone can use at once.

The number of line appearances you may need will vary from user to user, depending on your needs.

The bandwidth you will need depends on how many concurrent calls you hope to make. Your connection speed is measured in Kilobits per second (Kpbs) or Megabits per second (Mbps). The table below gives you an idea of what sort of bandwidth you will need.

Number of Concurrent Calls

Minimum Bandwidth

Recommended Speed

1

100 Kbps Up and Down

3 MBps Up and Down

3

300 Kbps Up and Down

3 MBps Up and Down

5

500 Kbps Up and Down

3 MBps Up and Down

10

1 MBps Up and Down

5-10 MBps Up and Down

The bandwidth you will need depends on how many concurrent calls you hope to make. Your connection speed is measured in Kilobits per second (Kpbs) or Megabits per second (Mbps). The table below gives you an idea of what sort of bandwidth you will need.

Power over Ethernet is a technology that allows you to power you VoIP phones over network cables, rather than through traditional AC power outlets. VoIP reduces the need for multiple cables, giving you a less cluttered workspace, as well as flexibility in organising your office space. Power over Ethernet is also much simpler to set up, and often doesn´t require any professional help, as you can just plug in your VoIP phone and being using it.

If you are staying at your desk for the majority of your working day, a corded VoIP phone might be the better choice for you. If you often find yourself needing to move around your workspace for mobility or privacy reasons, a cordless DECT VoIP phone might be a better fit for you.


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