Improve call quality with Polys most popular contact center headset, the Poly EncorePro 500 Series. End caller frustration and elevate the customer experience. Unique adjustable noise-canceling microphone ensures accurate positioning for clear audio. Voice optimized frequency response sharpens sound. Plus, it’s custom-made for heavy usage—less downtime equals more productivity. Count on top grade aluminum joints with 15 years of expertise, built in. The agent experience matters, too. Super lightweight, great fitting design is all about comfort. Soft ear cushions swap out quickly and easily, extending usage and value. It’s everything you need to keep callers, and agents, happy.
Hi-fi stereo for media playback (USB only)
Adjustable sidetone (USB only)
Aircraft grade aluminum joints for enhanced durability
Quick Disconnect (QD) tested to over 30,000 cycles
Inline call control for easy volume adjustment and muting (USB only)
Benefits
Flexible noise-canceling microphone boom with visual and tactile indicators to ensure accurate positioning. Enables better sound quality and clearer conversations with voice-optimized frequency response
Fine-tune the acoustic perspective of every call for a more natural-sounding conversation with adjustable sidetone (USB only)
Supports SoundGuard Digital advanced acoustic protection—(Anti-startle, G616 and TWA) (USB only)
Rely on the expertise of a manufacturer that’s made enterprise-grade contact center headsets for over 50 years
Ideal for telephone intensive users, including formal customer care centers and customer service organisations where employees have their own desks.
Wideband audio performance (up to 6,800 Hz), noise canceling microphone
Hearing Protection from SoundGuard digital: G616 support limits the level to 102 dBSPL; Time weighted Average (TWA) prevents average daily sound exposure from exceeding 85 dBA or 80 dBA. Built in support helps IT meet the appropriate Noise at Work regulations
Softphone compatibility Certified for Skype for Business and Optimized for Microsoft® Lync®. Built for UC applications and softphones from Avaya, Cisco and others with Plantronics HUB.
