What is Voice over Internet Protocol (VoIP)?
VoIP represents the set of conditions that allow a phone or video call to take place over the internet. With the constant development of faster broadband speeds and the omnipresence of Wi-Fi, VoIP technology has really taken off in recent years. It uses internet data packets to connect phone calls – fear not, it can still connect to POTS phone numbers! The use of VoIP is becoming so widespread that BT, for example, is planning to scrap its traditional POTS by 2025.
What are the features, functions and benefits of a hosted PBX system?
There are many benefits to a hosted PBX system, some of which are outlined below.
Whether a multinational enterprise or a first-year startup, the user interface provided by a hosted PBX system screams professionalism. It allows for customers to be automatically put through to the most relevant staff member according to the service they require. The increased mobility of this system (whereby ‘call-cascading’ allows for calls to be forwarded seamlessly between different locations including work, home and mobile phone numbers) will serve only to enhance customer experiences. Furthermore, the integration of Customer Relation Management (CRM) software serves to advance the customer-oriented experience, as it helps staff (by integrating information from company-wide databases) to give the best possible service.
The efficiency of a hosted PBX will be beneficial to inter-employee communications. Call conferencing features are simple to use within such a system, and the enhanced call monitoring features will lead to an increase in the efficiency of employees. Many VoIP phones now facilitate ‘HD Voice’ technology, increasing productivity by subconsciously making the job of working on the phone easier for employees.
Hosted PBX Features
Low Calling Rates
UK call rates from less than 1p per minute
Pay for what you use with by-the-second billing
Low international call rates allow you to access worldwide markets
Free calls to other Megacall subscribers
Number not tied to a geographical location
Allows you to function as one office from multiple locations
Allow your customers to call a recognisable local number
Have your mobile, home and office phones ring at the same time
Ideal for small businesses
Never miss a call, no matter where you are
Allows you to split time between work and home offices
Automatic telephone menu system that interacts with your callers
Potentially reduce costs and replace your secretary
Increase customer satisfaction by reaching the right people faster
Same-day remote installation
Easily port your old number to Megacall – they’ll take care of everything
Access call statistics and management features through a simple online interface
Great Value Service
No binding contract
Great range of features for an excellent price
Flexible tech support to fulfil your business needs
Create your own personalised plan
How can VoIP save you money?
VoIP uses the internet as its backbone. This means that VoIP providers can take advantage of the economies of scale that this technology can offer. Lower running costs (compared to traditional landline providers) produce lower costs for the consumer. It is also easier to track and monitor calls. This can increase productivity and reduce wasted time on phone calls, allowing you to make your business more efficient. Alongside efficiency, scalability is of paramount importance to any ambitious growing business. The cost savings go even further than just upfront spending: with the significantly lower costs of both domestic and international calls, your business can serve a worldwide market that otherwise may not have been a possibility. If your business’ needs grow, no matter how rapidly, the system can scale with them.
Comparison table of call cost to international landlines from different hosted PBX providers
|Megacall (£p per minute)||Ringcentral (£p per minute)||Vonage (£p per minute) (exc. 17p CSF*)|
What is the difference between a hosted PBX and a classic PBX?
On the most basic level, classic PBX (switchboard) systems rely on copper telephone wires to make phone calls, whereas a hosted PBX uses the internet. In the old days, operators had to manually connect calls to specific telephone lines in a building; this is no longer required thanks to modern day electronic switchboards. Even at this, current classic PBX systems are still limited by copper telephone wires - a company using this system has a finite number of concurrent external calls which can be made at any given time. With a hosted PBX system, this number is limitless.
Which packages are available for my business?
The package required depends on the size of your business. Take a look below and find the one that suits you, or contact our team at 0333 123 3050 for more information.