Frequently asked questionsOnedirect: the professional telecommunications experts
1. Information about our products
- Are all your products in stock?
- How do you set your prices?
- Do all the products come with a guarantee?
- Are the client reviews real?
- Is it possible to try products before buying them?
- Can I request a product without a reference number?
2. Making orders via Onedirect.co.uk
3. Forms of payment
- What forms of payment can I use?
- Is it really secure to pay by credit card?
- When is the card payment charged?
- How can I cancel an order?
- What are the delivery charges?
- Do you make deliveries throughout Europe?
- When will I receive my order?
- How can I track my order?
- What checks should I make during the delivery?
- “Satisfaction or your money back” - but how do I return a product?
5. Other questions
- How can I get help setting up my new equipment?
- How can I reprint an invoice?
- How can I stop receiving newsletters?
- How can I get a password reminder?
- How can I contact Onedirect?
Onedirect has over 2,000 products in our catalogue, 98% of which are always in stock.
Available stock is shown on every product page and is updated daily.
If you can't see whether a product you are interested in stock, please call our sales team on 0333 123 3050 or send an email to firstname.lastname@example.org to find out if it's available.
Onedirect displays the manufacturers' recommended retail price. For some products, we offer special deals on promotional packs or discounts for bulk purchases, so you can get the best price.
Of course! All the products we sell come with a manufacturer's guarantee for at least 1 year, and most are guaranteed for 2 years. If a product you have purchased develops a fault while under guarantee, we will organise for it to be repaired as soon as possible. If it stops working outside the guarantee period, we can provide you with a quote to repair it at the best price.
100% of the comments about our products have been written by customers, who have bought and used the goods. Within a few days of ordering from Onedirect, you will receive an email inviting you to write your opinion about the product(s) that you have purchased.
Onedirect offers a free 14-day trial on all our headsets for customers who hold an account with us. At the end of the trial period, if you do not wish to keep the product you have ordered, we will refund you in full. Find out more about the free 14-day trial.
There are some products that don't appear on our website yet, although we have them in stock. If you can't find the product that you are looking for, please don't hesitate to contact our sales team on 0333 123 3050.
Do you have a specific request? Are you looking for any product in particular? Contact our sales team free by telephone on 0333 123 3050 or complete the Request a quote form specifying the product you are loooking for. One of the Onedirect sales team will contact you during the day with details.
Select the product(s) that you wish to buy and add them to your shopping cart by clicking on the 'Add to cart' button. Check your cart and you can either continue shopping or finish your order.
1. Sign in or create an account!
Is it your first purchase? Please create your account.
To do this, all you need to do is introduce an email address, create your own password and complete the contact form. Remember the email and password that identifies you, as you will be asked for this information every time you enter your personal account page.
Already a Onedirect customer? Sign in with the same email and password you used for your first order.
Forgotten your password? Just click on 'Forgetten your password?'. Enter your email address and your password will be sent to your email address.
2. Check your delivery details
Make sure that all your contact details for delivery and invoices are up to date. This will ensure that your order arrives at the delivery address indicated in the shortest possible time.
Find out more about delivery times and transport
4. Confirm your order
After choosing your form of payment, we just need to confirm your order. You can print a summary of your order and you will receive an email confirming your order with all of the reference numbers you need.
- Secure payment by credit or debit card
- Bank transfer
- 30-day credit agreement (bank account number required)*
NOTE: This form of payment is exclusively for businesses with a VAT number, following checks by our Credit Department.
Find out more about payment methods.
Card payments are taken the moment the order is confirmed. Onedirect will then deliver your order within 5 days*. Find out more about delivery times.
*In cases of incidents/unforeseen circumstances, deliveries may take a little longer.
Find out more about delivery times.
Find out more about delivery times.
Find out more about the Onedirect after-sales service. account page online and you can access your order history, where you can reprint all your invoices. For security reasons, the invoices are only kept in your client area for a maximum of 6 months. After this time, if you need copies of any invoices, please contact our sales team on 0333 123 3050.
'My account' and then click on the link 'Forgotten your password?'. Enter the email that you used to make your first order and we will send your password to your inbox.
Do you have a specific question?
Please use our contact form to contact the appropriate department.